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Sutra Beauty
- Beauty
- Los Angeles, CA
About this business
Location details
7655 Haskell Ave, Los Angeles, CA, 91406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered an expensive hair product for my daughter and my order got lost in the mail 3 weeks ago. I asked Sutra Beauty multiple times to file a claim with the USPS and they either never got back to me or the fob me off when they did respond. They never offered to send out a replacement or refund my money. At this point I've had to escalate it with my bank because I still don't have my order and they refuse to help. I don't know why Sutra Beauty bothers having a phone number because they never answer and good luck getting a ... read more
If I could give zero stars I would. Awful customer service and a company that claims to "warranty" their product for a year makes you send pictures and videos of the BROKEN product after only THREE uses (okay pictures and videos-inconvenient but understandable) then wants me to CUT AN ELECTRICAL CORD to prove to them it is defective and then PURCHASE the product again and pay a 29.99 service fee. Any reputable company that claims to warranty their product would not charge a service fee to replace their defective product nor ... read more
Frequently asked questions about Sutra Beauty
How is Sutra Beauty rated?
Sutra Beauty has a 2.6 star rating with 23 reviews.
When is Sutra Beauty open?
Sutra Beauty is closed now. It will open at 9:00 a.m.
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