Lisa H on BBB
3 years ago
11/02/2018, 10:08 AM
I have never been treated so badly by a company and the employees in my adult life. I signed up for oil deliveries, with Superior Energy, I was told that the tank had to be inspected prior to delivery. A service technician named Joe, showed up to inspect the tank. He had no business card and left no information. I was asked to fix the plastic of the oil gauge which had a crack, I agreed to do so. Then a re inspection in 2 days. The attitude was like I was a criminal due to the cracked gauge. Just downright nasty and condescending. I almost canceled then.
Unfortunately, my furnace then broke, a valve broke and flooded water all over the basement, I called to have a technician come out. A large burly nasty man arrived in the afternoon, would not get out of his van because he heard my dogs barking ( the dogs were in the house). He did not come to the door, or introduce himself, I went out to the van to greet him and escorted him to the basement. It was soon apparent that he did not want to do the work. "I don't know why they sent me I have to be somewhere at 330pm. This furnace is a mess. You need to clean this up" I was not sure what he meant as the water was leaking from the furnace that I asked him to fix. He then left the basement and said he was calling his company. I waited he did not return. I went outside he was sitting in his van, started yelling across the lawn for me to "come over there" He insisted that I sign a sheet that said I would clean up the basement before he worked on the furnace. There is not much in my basement, just a few things no mold or dead animals. His comment was I don't have to breath that in, not sure what he meant except the water from the furnace. He was horrified that my elderly (20 +) cat was in basement. It is unclear to me why a person would accept jobs in homes if you are afraid of animals. I asked him to leave my property, he was loud, rude and brass. Not the type of company where i will spend my money, I canceled. My stars are negative three