Sunset Luxury Limousines

Eric C. 

on Citysearch

3 years ago

Do not use this company! If you have any issues they will not refund or attempt to fix your problem. You will get the run around. We ordered a 8 passenger limo. As a previous Limo driver for A ADVANTAGE LIMOUSINE(Very reputable company and would recommend over sunset) We had to show up an hour and a half early to ice down the limo and make sure everything worked, heat/ ac, music, lights ect. When this Limo pulled up the driver had nothing but ice in the cooler. He never tested anything to be sure we would be comfortab... read more

Elliott H 

on BBB

5 years ago

I would leave 0 stars if possible. This company ruined the start to our family vacation to Disneyworld. We were supposed to have a vehicle here at 530 am to take us to the airport. 6am rolls around and nothing. I tried calling all morning to no avail. No one there could give me any answers. No management was available to help figure this out. We paid in advance and confirmed our reservation. We did not make our flight and missed a whole day at Disney with my family that I paid for. They did not care at all. After finally spe... read more

Lavinia B. 

on Citysearch

10 years ago

Limos were on time, but A/C was not on in the party bus and we were sweating so much right before we had to take pictures - awful. Driver was not friendly. We were promised a "Just Married" sign on the back of the bus. When I called a few days later, the person on the phone apologized and said "Unfortunately we can't give refunds or anything. We can give you a discount if you need a limo for your honeymoon." I wasn't looking for a refund...but something in the form of customer service would have been great. I should have rea... read more

Christina C. 

on Citysearch

11 years ago

DO NOT USE!!! Here's my experience with this company in a nut shell.. Used them for our wedding. We wanted to transport our entire wedding party by party bus from hotel to church then back. It was late July, and there was NO A/C!!! The driver just gave us a shrug and said that it was working, but it didn't work as well when we were stopped at stoplights.. Really?? In what universe does that make sense?? When he went to turn up the A/C, after we insisted, it blasted HOT air. He finally acknowledged that it wasn't working, but... read more

Jacob M. 

on Citysearch

11 years ago

I had to call several times to get my limos booked they NEVER call back Neely would promise to email invoices receipts I'd have to call Darren gave me a quote but when I replied with my info didnt hear back had to call. I wish I had not mpaid my deposit and could have gone somewhere else. I just hope the driver is good and on time...The customer service is non existant and I would either retrain or hire a whole new front office. Ridiculous. 

Bitter !. 

on Citysearch

12 years ago

Do not book with them. They will leave you hanging! My wedding was on 8/18/12. Let's just say they NEVER showed up or had the courtesy to call us! The bridal party did not have a ride to the reception because of Sunset Limo!!!!! My sister booked the party bus as a gift and received confirmation from them THREE times that it was booked. My sister called them 30 minutes before the ceremony was over to see where they were at (as they should already be outside.) They indicated that there was NOTHING booked and hung up on her. Sh... read more

Brandon A. 

on Citysearch

12 years ago

Lots of gems here, but stick to the end to hear the real kicker (and why you should also avoid Sunset Limos). First, the driver was late picking us up, but we're an understanding group so whatever. Second, the limo broke down two blocks from the pickup spot. Stuff happens, I guess, so we continued to be okay with it. However, it did take quite a while for them to get another party bus to us (about 45 minutes) while we stood on the side of the road. But here's where it gets interesting. We drive to the venue for the evening (... read more

Cheri F. 

on Citysearch

12 years ago

Don't use this company! The A/C, radio, power, etc. did not work in the back of our limo, which made for a sweltering hot, miserable experience. When I tried to discuss my experience with the manager and owner, I got the complete run around. I filed a complaint with the BBB and discovered that they have had so many complaints that have not been resolved satisfactorily that they've lost their BBB ranking. This is a sketchy company! 

Delores M. 

on Citysearch

13 years ago

Sunset Luxury Limousine has purposely ruined an innocent 16yr olds Birthday. It was her SWEET 16 and Sunset cancelled her reservation for the PINK HUMMER LIMO a week before her Birthday. Reservation was made on 01/23/12. They stated no â??Depositâ?? was reserved and I chose to â??Ignoreâ?? the emails and phone calls for a deposit. I have documentation with the OWNER and SUPERVISOR of the company along with email and phone records. I have filed a complaint with all of the accreditations they have listed on their emails/websit... read more