Sun Service Specialists

MarkA28217 

on BBB

9 months ago

I hired Sun Service Specialists, LLC (S.S.S.) to replace a defective microinverter in my solar system. The contract specified that the job would be completed in a "good and workmanlike manner" and that the system would be fully operational. However, my experience with S.S.S. has been deeply disappointing and frustrating.On August 21, 2024, two individuals from a third-party company, "*************************," showed up at my property without prior consent or communication from S.S.S. They replaced the microinverter and too... read more

Kristy E 

on BBB

a year ago

We had Sun Service Solutions install a invertor that was under warranty. We paid the bill through our bank on 9/5/23. The check has been cashed. We have been called numerous times and told that our bill has not been paid. I have given them the information on the check and was told the number I used on the check was the invoice number. It was to be taken care of at that point. I just received another call from the same person tell us we had not paid our bill. When I mentioned that the number on the bank issued check was the i... read more

Gaurav G 

on BBB

2 years ago

Wish I could give them 0 star. I contacted them to install EV charger at my home. Their technicians really did a dirty job. First of all they cut the dry wall twice as the first time they cut, they weren't able to put their drill inside to make a hole in the studs to pass the wire, then they had to cut it again. After they were done they didn't put it back properly not expecting it to be perfect or do any kind of mudding or painting. Also, at the corner they didn't even fix the drywall it is just hanging there. They didn't e... read more

Nick B 

on BBB

2 years ago

Contacted Sun Service to repair our solar system that they installed. Very poor communication from start to finish. Had to follow up several times. The inverter that they installed went bad causing our system to be unproductive for nearly 3 months. When we asked about reimbursement for the energy we paid for because of the issue we have been told that we might be receiving one. Would not recommend. 

Charles C 

on BBB

2 years ago

Where do I begin? Sun Service Specialist is a great company for solar services. Recently I had the unfortunate experience of having my original solar provider go out of business before they could convert my Solar Edge Inverter from a 3G Cell Phone Kit to a 5GH or 5G/6G Ethernet direct connection. I called several solar companies for help and Sun Service Specialist representative *************************** was the first to return my call. I told him I already had my CAT6 cable in place and all I needed was a hook up and reco... read more

Roger H 

on BBB

2 years ago

I recently had a roof leak that I thought was under my solar panels. Even though my warranty was expired Sun Services was willing to take a look at my issue. Their techs were exceptional, professional and explained everything they were seeing in the attic. Although they did not see any damage, they removed several panels and resealed the mounts just to be on the safe side. Everyone we worked with was knowledgeable and took our issue seriously even when they did not have to. Really great customer **********************. 

Kevin M 

on BBB

2 years ago

100% great service all around by ******* ***** ********* *******. Great company to work with. 

jena W 

on BBB

2 years ago

Sun Service Specialists removed our solar panels and replaced them for our roof installation. ***** was great to work with. Squirrels on the roof had chewed some of the panel wiring. The technicians repaired them during the service. Since then, we had an issue with the inverter powering up. I contacted SolarEdge, they were unable to solve the problem. ***** worked the issue and while contacting him, his co-worker, Alastair, answered the phone. He gave me possibilities of what the issue could be, and asked me to update him wi... read more

Scott L 

on BBB

2 years ago

Great experience with the Sun Service Specialists team yesterday. ****** and Alastair explained how the SolarEdge app worked and how to interpret the information. They then agreed to keep an eye on my solar systems activity to look for any issues or warnings. Alastair also helped me reset the SolarEdge device to ensure it was functioning properly. Customer ********************** was outstanding!