Sugar From The Heart Bakeshop

Angelica Cazales 

on Google

3 weeks ago

I had a frustrating experience trying to place an order for a dark chocolate cake. When I called, I was immediately told that they don’t take orders over the phone, which already felt inconvenient. I then asked a simple question about whether they offer dark chocolate cake. The person I spoke to first said, “Yes, we have chocolate.” To clarify, I repeated that I specifically meant dark chocolate, and only then was I told, “No.” The interaction felt dismissive and unclear. A basic question about menu options shouldn’t be so d... read more

Cammy 

on Google

2 months ago

EDIT: Besides just this public response, the owner/baker emailed me with the same energy, genuinely apologetic and sweet. I did receive my refund. I am not upset anymore, but I will still leave this review up as proof that they have stellar customer service. So, I'm going to start with the positives first. The positives: the cake tasted really good and the cake itself was tender and moist. Frosting was a bit too sweet, but that's to be expected with American buttercream. No docked points for that. It really was delicious. No... read more

Chase Boyd 

on Google

3 months ago

Seriously the most amazing cake I’ve ever had in my life! Krista makes ours gluten free and at every event people text/call us afterward begging for the number of the bakery we got our cake from. I dream of these cakes!!! She’s the sweetest woman in the world and makes the most beautiful cakes. You will not be disappointed with anything from this bakery!! 

Katisha Scott 

on Google

5 months ago

My sister recommended them since they made the cake for my godbaby party. I sent over an inspo photo and my cake was made PERFECTLY and everyone LOVED IT. I’ll definitely will return again. THANK YOU.