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Suburban Propane
- Propane
- Rolesville, NC
About this business
Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 41 states.
Location details
600 S Main St, Ste A, Rolesville, NC, 27571, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Over priced thieves. You pay yearly to rent the tank and then when you no longer need them they charge you $130 to come and get there tank from your property and on top of that charge you another fee to drain the tank. By the way there just going to make more money on the fuel they just took from you. If I had to do it all over again I’d find another provider.
RecommendedI now have to state that Suburban came thru for me. The did make good by sending me the refund I expected and they removed the bill they had sent by mistake. I will now recommend Suburban to others.
I’ve been trying to get incorrect billing corrected since January 17th - just received another bill, still incorrect. Called to have the tank removed and it’s $135 to remove and $2 per gallon to restock propane! Are you kidding me. WORST CUSTOMER SERVICE EVER
Worst customer service ever; hateful people; tell you one thing one day then switch it around the next; no follow through on promises; makes unrequested deliveries and leaves surprise bills that are demanded to be paid in full or they'll shut you off until its convenient for their drivers to come back out irregardless of if its below zero outside and you have children in your home. They're heartless soulless devils who should be shut down.
Great customer service! I've read some of the other reviews, and I find it hard to believe they are for the same company. I have had nothing but good experiences since becoming a customer in July of 2018. I am totally new to propane, as my old house was on natural gas, I was going to fill my tank right after moving in, and the Suburban employee advised me to wait, because it would be cheaper in a few weeks, which it was.
Posting for a friend, Brandon Smith: PLEASE READ IN REFERENCE TO SUBURBAN PROPANE: Anyone who has or has been thinking about using Suburban Propane I ask for your help. So, my wife Sandy Smith and I bought our house in January of 2018 and there were two propane tanks on the property. One was clearly marked Ameri Gas so I called them and asked if they would like to pick up their tank; They did! ...Continue Reading
Worse propane company in the area, hands down!! Awful service & they would rather rip you off & loose you business than to treat you fair & keep it. I guess that’s why they charge you to close your account. Can’t make money when everyone’s jumping ship.
Ask about their hidden fees. They charge you $75 lock fee to close your account. No reason, just a policy they have. Terrible customer service. Go ahead, give them a call and see how long it takes to get an answer.
Frequently asked questions about Suburban Propane
How is Suburban Propane rated?
Suburban Propane has a 2.7 star rating with 187 reviews.
When is Suburban Propane open?
Suburban Propane is open now. It will close at 6:00 p.m.
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