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Suburban Propane

2.7

About this business

Location details

600 S Main St, Ste A, Rolesville, NC, 27571, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
2.7188 reviews
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Glenda Gallagher's profile image
Glenda Gallagher 
recommend  Recommended
3 years ago

Suburban refilled my propane on a Sunday during the post Hurricane Ian power outage here in Sarasota. I called Saturday and it was done the next day. Bless you! 

Lynne Osterman's profile image
Lynne Osterman 
3 years ago

Been waiting for a promised delivery for a week, every day a new excuse. Overpriced and terrible customer service 

Jill Bestor Wheeler's profile image
Jill Bestor Wheeler 
recommend  Recommended
4 years ago

Customer Service Associate, Mary Lou, took awesome care of me yesterday when I ran out of propane. A delivery truck was here in about an hour, tanks filled and the delivery driver (I wish I knew his name) even got the furnace running again while putting up with my overly excited 120# chocolate lab. Thank you, Mary Lou, for your courteous service!!! And thank you to the driver for taking the time to make sure we would have heat. You were the best!!! I’ve had Suburban for many years and never run out of propane before. I guess... read more

Stacey Street's profile image
Stacey Street 
4 years ago

No show on scheduled delivery 

Business response:

Stacey thank you for your feedback, we are sorry that we did not meet your expectations. We would like to discuss this further. Please send us an email to CustomerServiceSE@suburbanpropane.com so a member of our management team can address the issue. 

Bonnie F Paul Amos's profile image
Bonnie F Paul Amos 
4 years ago

I ordered propane in October they were supposed to deliver on November 16th 2020 they didn’t call I had to call them made appointment for December 18th well they did call and cancel that one and made one for December 28th today and now it won’t be till tomorrow ... People think 2 times before you try and get propane from these people . Cause you will be sorry 

Alyson Rice's profile image
Alyson Rice 
4 years ago

Your company is absolutely horrible. You should be investigated for your price gouging and highway robbery. Your practices are criminal. 

Sue Downes's profile image
Sue Downes 
4 years ago

Even though we had a contract to do business, Suburban Propane failed to show up on three different occasions. Shame on me for believing them, but shame on them for being so unprofessional. Now, after waiting for weeks, taking time off from work on three different occasions, and being lied to from employees on all different levels as to when the delivery and installation would happen, it still did not happen. I now have to start the long process all over again with another company. Save yourself the aggravation and just use ... read more

Jeffrey P. Dowdy's profile image
Jeffrey P. Dowdy 
recommend  Recommended
5 years ago

Great experience recently with installation of a propane tank for our new kitchen. Very fair price for installation of tank! Thanks to Jimmy and Rusty for making it happen! 

Business response:

Jeffrey thank you for your review! We work hard to offer the best service possible to our valued customers. 

Danielle Duplessis Melvin's profile image
Danielle Duplessis Melvin 
5 years ago

I was promised that my tank was going to be picked up withing 3 days. It wasn't, I sold my house and I can't get them to pick up this tank. I am so frustrated with this company. I originally called a month ago to cancel they completely ignored me! 

Business response:

Danielle Duplessis Melvin - Thank you for your feedback. We are sorry that we did not meet your expectations. I do see an order to remove the tank on Thursday 09/03/20. 

Frequently asked questions about Suburban Propane

How is Suburban Propane rated?

Suburban Propane has a 2.7 star rating with 188 reviews. 

When is Suburban Propane open?

Suburban Propane is open now. It will close at 6:00 p.m.  

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