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Subaru World of Newton
- Newton, NJ
About this business
Subaru World of Newton offers new and Certified Pre-owned Subaru vehicles, quality pre-owned inventory, unbeatable prices, and top notch customer service!
Location details
84 Hampton House Road, Newton, NJ, 07860, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I must Start by saying Friday December 14th was my first experience in trying to aquire a NEW car! My hubby and I started out a by sending an enqiery on the internet and Subaruworldnewton called us first, however a second call came in which was about 5 minutes from my home in the Pocono... we live 45 minutes from Newton with a toddler... I really didn't want to drive all that way to Newton so we chose to go the dealer in town; and BOY! were we Wrong!!! we were there for over 4 hours with my little 2 1/2 year old all day tryi... read more
Omar was great. No sleazy sales gimmicks. He gave us a figure and stuck with it (inlcuding our trade in). Les closed the deal and we were in and out in a matter of hours with a new car.
Agreed to a price for a 2012 Impreza, and a price for the my trade in. After a long string of signing documents in the Finance office, and the sticker from my car disappeared, the contract "price of unit" on the car rose approx. $1000 over the sticker price. BUYER BEWARE, Make sure you see your contract before signing any other docs, first.
Business response:
I'm sorry to hear about your negative experience. Customer service is our top priority and we apologize that we were unable to meet your expectations on your last visit with us. I would appreciate the opportunity to further understand what happened and see if we can make it up to you. Please contact me at your earliest convenience. I look forward to hearing from you. Greg Kemp General Manager 888-475-0758 gkemp@subaruworldnewton.com
The day started off driving through the parking lot of the dealership looking for a used car that would get good mpg, we found a 2010 mini cooper that both my wife and I felt would be great. We worked with the salesman Matt who was very polite and pleasant. We had the back and forth price discussion for a short while and we agreed on a price and the deal was sealed with a hand shake from the sales Manger Tom Moffitt and the salesman. We took the car and drove off very pleased. There was a little confusion about the loan term... read more
Business response:
Thank you for taking the time to leave a review! We strive to provide the best service and value to our customers and, we're glad that Tom and Matt could meet your needs on your visit with us. We hope to see you again in the future. Be sure to follow us on Facebook and Twitter for access to exclusive content! Sincerely, Greg Kemp General Manager
Came to get my remote starter installed - service was prompt and clean - the guys here are such pro's... While I was here (and after I picked up) the Manager checked in to make sure everything was just right. He even took the time to show me some cool new features of the remote starting (not your dad's remote starter!)
I just purchased two brand new cars from Subaru World of Newton. I have to say that at no time did I find that the salepeople were not helpful. The person I worked with was named Steve. His boss and other co-workers were just as helpful and did everything to make me and my husband have a great experience. I am sorry to read some of the reviews that were written saying they has bad experiences, as there are always two sides to a story, as in some cases things do happen and can be fixed. I would recommend anyone to stop and me... read more
I had the worst experience with Subaru World of Newton. I'll try to be brief: - I ordered a car through the VIP program on a Saturday. Tom said it would be ordered during the week. It wasn't. The next Friday, I began calling to inquire - no response. It took more than half a week to finally receive a call back from our salesperson, Terrel, who said they hadn't ordered it because they found what I wanted. It was virtually impossible. I had checked the inventory of every dealership within 1,000 miles and, what's more, he said ... read more
Was told a price for my trade prior to discussing new car. Trade price was far less the following day. Was given a price for a new car by the salesman was ready to buy, however sales manager said he wouldn't sell it for that price. He was incredibly rude and unprofessional. I would not recommend this dealership to anyone.
I made an appointment and brought my car in for a four wheel alignment. The service manager estimated it would take about 1.5 hours to complete. When 1.5 hours rolled around the service manager called me over and informed me that my car could not be aligned. When he brought me out to the shop I expected to be shown a cracked frame or something along those lines but he pointed at the nuts and stated that the tech could not loosen them. He stated that if I could loosen the nuts for them then they would align the car when I bro... read more
Business response:
Subaru World of Newton values all of our customers and strives to exceed their expectations. Unfortunately, in this instance, we did not achieve our goal. As the General Manager, I can certainly understand this reviewer’s frustration and did speak with him directly to apologize for the lack of quality customer service he feels he received. However, when speaking with him I did review with him the fact that upon inspection we discovered that his adjustment bolts were badly rusted and that we were unable to loosen them by appl... read more
Frequently asked questions about Subaru World of Newton
How is Subaru World of Newton rated?
Subaru World of Newton has a 4.6 star rating with 1,750 reviews.
When is Subaru World of Newton open?
Subaru World of Newton is open now. It will close at 6:00 p.m.
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