Stroud Braided Rug Co.

Barbara G. 

on Birdeye

9 months ago

I found larva in my rug. I picked them out and then sprayed the rug for a few days with Raid and vacuumed frequently. I solved the problem, but when I reached out reported what I had experienced, I was dismissed and treated rudely. I sent an email...ignored. I spoke to someone and they offered no apology or advice about steps to take. I do love the rug, but I will never purchase another from them and that is too bad because I would like a few more rugs for my hardwood floors. 

Linda T. 

on Birdeye

2 years ago

I just received a stroud rug today approx 3x5 olefin. I ordered it cut to size, they call it custom. The rug has no heft, and is thinner than my bath towels. Its weight is ounces, not even a pound. Stroud representative said that I could not return a “custom” rug. I’m sure it says that on their website somewhere but I was so excited for this rug, I trusted that it was going to be a high quality American made rug. I can’t imagine this rug lasting more than a year. I’m sick about it, the rug cost $166.00. Beware, very ... read more

CINDY M. 

on Birdeye

3 years ago

I have no idea why there are so many good reviews unless they haven't had the rugs very long. I ordered my rugs November 2020. I ordered them in olefin which is what the company suggested since I have a dog. Less than a year later, the rugs look horrible. There are picks on them and threads coming out. The rugs look like they are twenty years old. I am going to have to replace in the spring. I am sure no one will see this review online. But if you do, BUYER BEWARE!!!!!!!!!! 

Denise Marie S. 

on Birdeye

4 years ago

The people at Stroud offered outstanding customer service, until I finally received my rugs and tried to contact them with a "complaint" (more like a suggestion). I tried calling and also sent an email...nothing. So my review is as much about the poor customer service as it is about the product. Regarding the rugs, based on Stroud's recommendation I purchased the synthetic fabric for both rugs. They appear to be well made but the synthetic fabric is super lightweight, so they don't stay put on the floor even though I purchas... read more

Peg M. 

on Birdeye

4 years ago

We got our rug today, and it’s absolutely gorgeous! Such a beautiful and well made product. Can’t wait to put it in our second home next week! Thank you so much again. Happy Holidays! Peg MacDonald 

Patti Miller 

on Facebook

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4 years ago

Our order arrived yesterday as promised. We are exceptionally pleased with your rugs! The special order rug, Maine in burgundy colors, is exactly what we wanted! We couldn't have asked for better service and better quality. We will be contacting you in the new year for an additional custom runner. 

Tim Milano 

on Facebook

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4 years ago

Very happy with our carpet! Beautifully made and exactly what we hoped for! Excellent customer service! 

Melissa Altom 

on Facebook

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4 years ago

I just wanted to say thank you from the bottom of my heart. I placed my order with Rebecca and crossed my fingers I would be able to get the rugs before Thanksgiving. I was not promised this but was told every effort would be made. Well by golly not only did you exceed my expectations on the delivery date but the rugs are beautiful. I LOVE THEM. And will be ordering another couple of rugs after the holidays. Would do it before but need to save a few pennies for Christmas. I will be referring anyone who asks me about rugs to ... read more

Lisa J. 

on Birdeye

4 years ago

If you want to buy braided rugs for your home, this is the place to buy them! Every correspondence was polite, every rug I've bought is exquisite. Quality in every rug is A+!