Straw Hat Pizza Grille

Letty Guardado 

on Google

3 days ago

Person at the front was not welcoming at all and a bit rude. We asked for a Salad mind you it was 7:30pm and her response was “it’s already the end of the day and I’m not cutting anymore lettuce” I found that unprofessional could’ve worded it different. (Lady had colored eyes might need a bit of training) 

Mike Flores 

on Google

a week ago

Placed an online order, website said order would be ready 15 mins after placing order but in fact wasn’t ready for 45 minutes. Employees have zero urgency to produce orders, and zero apology for not doing their job. Employee blamed management for not scheduling enough employees. Go figure! 

Stephanie M. Lyons 

on Google

a week ago

I’ve been a loyal customer of Straw Hat and have enjoyed several great experiences—until today. I accidentally placed an order at the wrong location and immediately called both stores to try and correct it. The team member at the Hageman location was incredibly kind and willing to help transfer the order to the Ashe location without issue. However, when I called the Ashe location, I spoke with an employee named Chris, who was dismissive and unhelpful. He claimed confusion and asked me to call back. When I did, I was fortunat... read more

Huey 

on Google

3 weeks ago

I was really looking forward to trying this place, but unfortunately, I left feeling disappointed. I spent $77 on a large pizza, wedges, fried pickles, and four drinks. The pizza took about 25 minutes to arrive, which was fine but by the time my family and I finished eating and went to ask for a box, the kitchen staff suddenly ran out and brought the wedges and pickles we had been waiting over 40 minutes for. It honestly felt like a tactic to avoid giving us a refund. The woman at the front counter wasn’t very welcoming and ... read more