This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Stivers Lincoln
- Automotive
- Waukee, IA
About this business
Location details
1450 Hickman Rd, Waukee, IA, 50263, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
We brought our 2023 ******** in for recall issues and a slight transmission leak in the afternoon of October first. We are the ones who have always initiated contact with the service department even though we were assured they would contact up with updates. We were told on Monday October 6th that it would be done and ready for pickup on Wednesday October 8th. I called the afternoon of October eighth and was informed that it was not ready and assured it would be ready Thursday October ninth. I asked to be notified if this was... read more
We brought our 2023 ******** in for recall issues and a slight transmission leak in the afternoon of October first. We are the ones who have always initiated contact with the service department even though we were assured they would contact up with updates. We were told on Monday October 6th that it would be done and ready for pickup on Wednesday October 8th. I called the afternoon of October eighth and was informed that it was not ready and assured it would be ready Thursday October ninth. I asked to be notified if this was... read more
Service Advisor declined to provide replacement of rear brake pads at 3 mm (fully covered under the pre-paid Premium Maintenance Plan) and charged me for spark plug changes which was also covered under pre-paid Premium Maintenance Plan. He was very condescending and non chalant attitude about providing a good customer service. Have escalated to Service Manager, Owner and corporate Lincoln Executives.
I am filing a formal complaint regarding ******** Foothills Mazda in Spokane, ***********I leased a 2024 Mazda CX-90 in February 2024 and have encountered ongoing, unresolved issues with the dealerships service department, most recently being told I cannot have a safety-related vehicle malfunction inspected for three months. The vehicle now displays a hazard warning stating:Telematic Malfunction: Have the vehicle inspected.Despite this, the dealership told me the earliest diagnostic appointment is December 2025, and then adv... read more
Complaint Against Doral Lincoln Doral Lincoln sold me a Certified Pre-Owned Lincoln Corsair that turned out to have defects shortly after purchase. When I brought the vehicle for repair, instead of resolving the issue promptly, the dealership kept my car for 8 days, despite a factory-issued technical bulletin that clearly specifies the repair should take only 1.7 hours.This unreasonable delay appeared to be a tactic to run out the time on my rights under the Certified Pre-Owned return/refund policy. In my view, this represen... read more
Date of Visit: September 13, 2025 My wife and I visited Lincoln of Franklin to look for a new vehicle and had a deeply unsettling experience. Our interaction was with salesperson *** *****. While the initial test drive of a 2026 Corsair was fine, the situation deteriorated when it came time for our trade-in appraisal. *** *****took the key to our vehicle to perform the appraisal. When he returned, he did not give our key back. We asked for our key, but he stated he was getting the appraisal from his manager and left with our... read more
Faulty remote start put on brand new vehicle and I was told it was my fault that I didn't know how to work it. The unit was faulty, the company fixed it, but it quit working again! Don Wood refuses to acknowledge this issue, have been ignored repeatedly. Then the car malfunctions, again no one will return messages from Don Wood like they were in the past. Mind you car is BRAND NEW and has a warranty, but they cannot get it in for repair or offer a loaner. So I've bought a useless brand new vehicle with warranty for over 30 g... read more
Faulty remote start put on brand new vehicle and I was told it was my fault that I didn't know how to work it. The unit was faulty, the company fixed it, but it quit working again! Don Wood refuses to acknowledge this issue, have been ignored repeatedly. Then the car malfunctions, again no one will return messages from Don Wood like they were in the past. Mind you car is BRAND NEW and has a warranty, but they cannot get it in for repair or offer a loaner. So I've bought a useless brand new vehicle with warranty for over 30 g... read more
I was very disappointed with the manager *** He was very rude when was having a discussion with him He left and then turned around and said when youre ready I going to be in my office This shows me top management is unaware of what goes on at the dealership and is focused on making money
Frequently asked questions about Stivers Lincoln
How is Stivers Lincoln rated?
Stivers Lincoln has a 3.4 star rating with 31 reviews.
When is Stivers Lincoln open?
Stivers Lincoln is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com