Steve Padgett's Danville Honda

Brandy I 

on BBB

10 months ago

Extremely Disappointed with Service and Warranty We purchased a vehicle from Bisbee Honda of Danville, and a warranty was included in the purchase price that specifically covered the motor and transmission for repairs. We expected that to give us peace of mind, but it’s been nothing but problems since. Shortly after buying the vehicle, we discovered an oil leak coming from the oil pan. Then two months ago the check engine light came on and the dealership determined the motor needed to be replaced, but the warranty didn’t cov... read more

Kimberly H 

on BBB

a year ago

This is just a warning message: Bisbee HONDA don't care anything about you as a customer. They're out to make money off of you in any way that they can. DONOT TAKE YOUR CAR TO THIS DEALERSHIP FOR REPAIRS. IT'S A RIP OFF!! 

Donald H 

on BBB

a year ago

Hi my name is Don I recently purchased a 2018 Honda Ridgeline from Honda Bisbee located in Danville salesman seems nice but was I fooled. This has been the worst experience I've ever experienced at any business. They lied on the paperwork concerning my finances, I definitely felt like I was bullied into signing a contract. I recommend that you seriously think about it before purchasing a vehicle from them. 

Margie K. 

on BBB

a year ago

This business is very aggressive and plays mind games with the customer in order to sell a vehicle. My husband and I had a 2022 Honda CRV. Had tire issues and took it to Bisbee and left with a brand new vehicle. They brainwash customers into believing you need a new vehicle, actually bring the new car out with the hood up and doors open and say this is what you qualify for..... And when the financial guy asks about purchasing additional insurance and you aren't sure and lean toward no they keep on and on that you need it so ... read more

Cynthia R 

on BBB

2 years ago

Cynthia ****Hello My Name Cynthia ****and I was misled into thinking I was a co-signer on a vehicle signing second on all paperwork with my other signer in the office, and the other signer signed first, and I signed second knowing and agreeing to being a co-signer and two months later I discovered that I was a primary owner of the vehicle and I was misled by the company and the finance manager removed the other signers name after we left. I had a 750 score at the time and the other signer needed help but I did not agree to b... read more

Michael H 

on BBB

2 years ago

My experience with this Honda dealership was extremely disappointing and frustrating. I initially contacted them over the phone, and right from the start, their behavior was suspicious. The representative was evasive and gave inconsistent answers about the car's pricing. Despite my misgivings, I put down a deposit, hoping things would improve. Unfortunately, they didn't. The more I spoke with them, the more their dishonesty and lack of transparency became apparent. When I tried to get clearer information, they were increasin... read more

Tony N 

on BBB

2 years ago

I went in to buy a 2024 CR-V AWD and made the deal prior. When signing the bill of sale the manager decides to swap out the AWD for a FWD. Then the salesperson said she made a mistake on the paperwork and had to sign another bill of sale which had different sale amount and VIN number. During my insurance update the sales person provided two different VIN numbers so I had already got the feeling that something was odd, and countless other interactions with other workers. I drive off and a couple days later I realized the car ... read more

drew h 

on BBB

2 years ago

I took my Honda Ridgeline in for recall work. First the truck had to be inspected to see if it actually needed the recommended recall repairs. After waiting two hours I was handed a paper with the dealerships recommended repairs to my vehicle which had nothing to do with the recall. The estimate was for $3122.84. It included items that I knew did not need to be done because they had recently been done by my mechanic. I did however pay my mechanic to do a thorough inspection off all the items on the dealers list. A little lub... read more

Betty W 

on BBB

3 years ago

Honda buyers beware! I was purchasing a Honda pilot 2023 today. The sales person, *****, and sales manager, ******, were outstanding! Once the check was written, and paperwork was done the general manager, Bobby ******, got involved. He was a nightmare! Very unprofessional, rude, and disrespectful. I am so sorry they have this type of employee at this dealership. I can only imagine what Honda corporate with think of this GM’s behavior. Please go somewhere else and purchase a Honda from someone who appreciates you and your bu... read more