Sterling McCall Chevrolet

Dustin S 

on BBB

a month ago

This might be the worst experience at any business ever, let alone a car dealership. They have cars on the website that don’t even exist. I worked 2 deals, cash in hand and otw to dealership for them to say oh x car was totaled, x car was sold 2 weeks ago, GM does care, staff don’t care. Take your business anywhere but here. Miserable experience. 

Emilio G 

on BBB

10 months ago

If I could give them -5 stars I would. My truck I bought here was a ****with low miles and when I took it home not even a week the truck broke down on me while I was going to work. Took the truck back to get fix because they told me they were gonna fix it and when I went to pick it up again the second day the truck did the same thing. In total I took the truck about 4 times or 5 in the first month of having the truck at the end I took it to my own mechanic and had to pay outta pocket because they didn’t want to help with it.... read more

Donna C 

on BBB

a year ago

This dealership does not even deserve one star! Never have I done business with a company (mostly the finance department) that literally has lied to us over and over. We traded in a vehicle and bought a SUV on 12-28-23. We had to return to the dealership four times to complete paperwork. The lies that were told to us were unbelievable. They were suppose to send the payoff to ****** and never did! We continued to get calls from ****** advising us our payment was late and we kept advising we don't even own the vehicle anymore.... read more

Igor C 

on BBB

a year ago

I am extremely disappointed at the lack of professionalism, communication, honesty and customer service of Sterling McCall Chevrolet's employees. I was planning to buy a truck and my brother did an initial search (I am a physician, unable during the day to call/drive to dealerships). On 1/14/2024 my brother initially spoke on phone with Clint then met with Mike, Sales Mgr, and obtained a written quote for a white Chevy Silverado LT, 2023 for $50,431. Later that day I negotiated a final price with Clint of $50K. On 1/17/24, I... read more

Chelsea C 

on BBB

a year ago

I paid over $7,300 to get my car fixed . Literally drove it 2 weeks and it broke down on me. It’s no reason why my car should be broke.Sent it back now they are trying to make me pay another $4,000. Don’t send your car here. Unacceptable, they don’t deserve stars. 

Avery R 

on BBB

a year ago

If i could give less stars i would! I will never ever do business here again. DO NOT DO IT! Bought a car and drove it home. Made it home and it started shaking. Called and told me to bring it back. Took it back a day or two later they claim it was the tires so they rotated them. Weeks later started all over again. My sales person ignored all text and calls and I had to physically show up to get him. He was shocked that service told me to call him because i wasn’t paying for a service. hadn’t even had the car a month. He prin... read more

James M 

on BBB

a year ago

Stopped in to test drive a truck I found online. After the test drive, I negotiated a price and potential interest rate. Gave them my trade in to assess... 1 hour later a different salesman comes back and says they can't do the price they agreed on and offers me less than salvage value for my car. When the manager comes over he did not apologize for the unethical practice or the wait. This is the worst service I have received at a dealership. Steer clear of this dealership under this management 

Roy S. 

on BBB

3 years ago

They send out coupons offering discounted services. $34.95 for synthetic oil change and $109.95 for brake pad replacement. Strangely, they honored the oil change coupon but refused to honor the brake pad coupon. I was told that the coupon price of $109 would be deducted from the $350 charge that they affix for brake pad replacement. This makes no sense. They did not deduct anything from the oil change price. They simply charged me the $34.95. This is truly a bait and switch type of campaign. They get you in and then have the... read more

Dawn L 

on BBB

3 years ago

This has to be the largest group of rude, inconsiderate, and downright unprofessional car lot i have ever been to. We ordered a vehicle online, had everything set up and was ready to go for the next day, even spoke with the salesman that stated we needed to bring nothing with us other than our vehicle for trade, drivers license, and title/keys to the vehicle and be ready to sign our paperwork. we agreed to meet at 12:30, now mind you, we were driving for 2 hours to meet this salesmen at sterling mccall chevrolet in north hou... read more