Sterling Automotive Repair

BandL 

on Citysearch

14 years ago

Will Never Refer Here – Really nice guys, but no way around the fact that we got screwed by going here. They misdiagnosed the issues with our vehicle for $800+. I don't know what the "best" customer service choice is after that, but even after admitting they should not have done that work, they basically would offer no realistic refunds. If you're looking for something extremely basic, like changing a brake light, they're probably fine. But if the diagnosis requires high technique and may require zeros in the pricetag, I'd g... read more

cbell525 

on Citysearch

14 years ago

Great Repair Shop – I was referred to Sterling Auto by a friend of mine who told me the shop was both AAA and BBB approved. I brought my car in to have my check engine light serviced, with no appointment even made. The staff seemed to be very well educated, and very professional. Though I decided to wait, they offered to give me a ride back home. They finished the work on my car very fast at a more than reasonable cost. They also provided me with a full estimate before any work was completed. I would recommend this shop to a... read more

Lizbeth70 

on Citysearch

15 years ago

Greatest price for high quality repair – I have been taking my car to Sterling for years now, and never have I taken it elsewhere. Fonda and Rich are always helpful in every way possible and are honest in their prices. They will offer to show you the problem so you are aware of what is being done and are always willing to answer any questions you have. They are quick and always have my car done on time-or even early! I will always be a loyal customer here, and would recommend Sterling to a customer with ANY car. 

dblegl2 

on Citysearch

15 years ago

Great place for automotive service – Had my vehicle serviced at Sterling last week. My check engine light was on and was running rough. When I arrived my vehicle was brought in promtly. I then recieved a timely diagnosis and estimate. I was then offered a ride home because the repair would take 2-3 hours. Within that time my vehicle was completed. I picked my car up that evening, that was 2 weeks ago. My car is still running like new, and I wanted to share my great experiance. 

SterlingAuto 

on Citysearch

15 years ago

Top of my list – We are new in town, when we started to have car problems we called AAA they gave us a list of shops we took our car to Sterling automotive is was the best move! we had the car back the same day it was clean and it ran great. I am a customer for life!!! Thanks 

unsatisfiedwsterling 

on Citysearch

15 years ago

Go somewhere else! Worst service ever! – Awful. Worst customer service I've ever had. They had my car for over a month and the whole time I only received 3 phone calls. Even though they promised to call me about 30 times. Misdiagnosed my car 3 times and wanted to charge me $1300 for repairs that didn't fix the problem. My car is still broken. The manager doesn't act like one. He passes the buck to the impossible-to-reach owner who again doesn't return phone calls. They lie through their teeth. I told the manager that since 1... read more

SAL 

on Citysearch

16 years ago

Respect – The nicest people I had to deal with in a long time,a refreshing change,They fix my car right the first time,the girls in front are very nice,they explained every thing I was very happy!!! Thanks guys 

bizmom 

on Citysearch

16 years ago

One of the Good Guys – When you get a recommendation from your pastors wife, you hope you can trust the service. Sterling was trustworthy and more. Accurate quotes, good counsel, help prioritzing when cash is tight. Quick in and out, clear expanations and an owner who treats you with respect and care. as a business woman and a mom wth college kids whose cars are iffy at best, I trust Fonda and Sterling to keep us safe and out of the poorhouse! Sure the waiting room isn't glamorous, but the fact theat often you can stick arou... read more

napervilleresident 

on Citysearch

17 years ago

Avoid this service – First time I went to Sterling since the SRS light was on. - Sterling had my car the whole day and said at the end they have one of their equipment was at his home and were unable to check. After one year when the waranty on that service was over, I made a mistake by going back to him and got couple other things reported with a bill as high as 600USD. After the service, 2 weeks later I went back with the same problems. This time he gave a dumb reason saying his technician had to go back home and could not... read more