Staples

Nile 

on BBB

3 years ago

I purchased a 2-pack of 32GB USB thumb drives for our office. I didnt use them right away (we use lots of thumb drives) but when I did remove the drives from the packaging I discovered that they were only 8 GB. I saved the original packaging which clearly said 32 GB 2-pack. I brought everything back to Staples for an exchange, and I was told by employee ******* that I was past the two-week time limit and they could no longer be returned. I explained that the packaging was clearly mislabeled and an exception should be made in... read more

Nile 

on BBB

3 years ago

I purchased a 2-pack of 32GB USB thumb drives for our office. I didnt use them right away (we use lots of thumb drives) but when I did remove the drives from the packaging I discovered that they were only 8 GB. I saved the original packaging which clearly said 32 GB 2-pack. I brought everything back to Staples for an exchange, and I was told by employee ******* that I was past the two-week time limit and they could no longer be returned. I explained that the packaging was clearly mislabeled and an exception should be made in... read more

Patricia T 

on BBB

3 years ago

I have been trying for over a month to get a large heavy box picked up as a return of something I don't want. Each date comes and goes and the box remains in my hallway. Most recently I was told by a Staples employee that she could not contact the outfit responsible for the pick up. I want this large item removed. How can I get action? 

Patricia T 

on BBB

3 years ago

I have been trying for over a month to get a large heavy box picked up as a return of something I don't want. Each date comes and goes and the box remains in my hallway. Most recently I was told by a Staples employee that she could not contact the outfit responsible for the pick up. I want this large item removed. How can I get action? 

Nicole B 

on BBB

3 years ago

I was followed around the store and racially profiled, Im a black female but Im also an Army Veteran so I know when something aint right. Not only did this employee stand there to make his presence known he was watching me when I spoke to his manager she was of no help either. What could I do but just leave embarrassed and shaken. Ill never return. Im absolutely disgusted with these racist jerks. And no, a lame a** company apology doesnt help its just flat out wrong. 

Nicole B 

on BBB

3 years ago

I was followed around the store and racially profiled, Im a black female but Im also an Army Veteran so I know when something aint right. Not only did this employee stand there to make his presence known he was watching me when I spoke to his manager she was of no help either. What could I do but just leave embarrassed and shaken. Ill never return. Im absolutely disgusted with these racist jerks. And no, a lame a** company apology doesnt help its just flat out wrong. 

Anthony H 

on BBB

3 years ago

I bought (3) $100 **** gift cards from Staples online with no expiration (so they advertise), however, I couldnt activate or use the gift cards. I called both Staples and giftcardmall multiple times with different phone numbers they provided, tried to resolve the issues. They both passed the responsibilities to the other. Staples customer service says the cards were sold online and now its the giftcardmall to activate. Gilftcardmall customer service confirmed that non of the cards have been activate, they directed me to go b... read more

Anthony H 

on BBB

3 years ago

I bought (3) $100 **** gift cards from Staples online with no expiration (so they advertise), however, I couldnt activate or use the gift cards. I called both Staples and giftcardmall multiple times with different phone numbers they provided, tried to resolve the issues. They both passed the responsibilities to the other. Staples customer service says the cards were sold online and now its the giftcardmall to activate. Gilftcardmall customer service confirmed that non of the cards have been activate, they directed me to go b... read more

Tanya B 

on BBB

3 years ago

********************** !!!My fiance had an appt for *** precheck at Store #5 in *******, **. When we arrived there were 3 people waiting with an appt and 1 walk-in. The store's enrollment device was not working and it took 20 minutes to reset the device. The teenager without an appt was turned away and the remaining 3 were enrolled (all Caucasians). While awaiting our appt time 9 other people arrived AFTER **!!. We noticed another couple going ahead of us but we remained quiet. *******, the person doing the *** precheck enro... read more