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St. David's Medical Center Emergency Room
- Austin, TX
About this business
Location details
Emergency Entrance, 919 E 32nd St, Austin, TX, 78705, United States
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These people are racist and they are liars. They wouldn't give me information about my 20 year old son who was shot. Tiffany and Dale are liars. Told me that my son didn't want me there and everyone knows my son Ezekiel knows that he is a mommas boy. I want something done about these people. He needs to have surgery and I cant get any information. Isn't notifying next of kin a requirement?What if something happens while he is in surgery how will bmhe be able to tell me anything? This isn't right!
Business response:
Thank you for reaching out and please know we take these concerns very seriously. While we are unable to discuss specific patient encounters publicly due to privacy laws, we would greatly appreciate the opportunity to speak with you further about your feedback. Please don't hesitate to reach out to our Risk Manager at 850-494-4049 or private message us your contact information, and we will follow up as soon as possible. Thank you.
Their staff abused my Mother. She is 79 blind and nearly deaf. She arrived by ambulance when I arrived they would not even take a history from me nor a list of meds. They would not let me in when I protested they said this was an incident. I told them I had power of attorney. They did not care. My brother in Texas got 3 calls from Mom saying they were being rough with her. In retaliation. I tried to call the hospital and they refused to let me speak to any administrator. I am honestly afraid they will kill her.
RecommendedI came in to the Er via ambulance because last week when I was here my dr (my usual dr (specialist I see outside of the hospital ) didn’t do the right thing and made things worse. Im in a nice room all by myself, the admitting dr consulted a dr who isn’t the dr I was seeing (THANK YOU GOD) I’ve been in my own room since Saturday the 1 of August it’s now Monday the 3. I will be having a proof one tomorrow. However I wanted to say that You have a bright star in Alecia the nurse (I am currently in room 271), she is a one of kin... read more
Business response:
Thank you so much for the positive feedback, Joya! We take pride in serving the Broward community and appreciate the kind words!
My brother passed away there on 7-13-20 and they threw away his personal belongings..even his wallet and.cell phone..knowing full well that his family was in touch with the hospital multiple times a day
Business response:
Marce, please know we take concerns like this very seriously. While we are unable to discuss specific encounters publicly due to privacy laws, we would greatly appreciate the opportunity to discuss this with you offline. We've shared this feedback with our Patient Safety department, and they would like to speak -with you personally. At your convenience, please contact them at 727-521-5185 or 727-521-5168. Thank you.
Once again, terrible service, and no sense of the “care” that should be in healthcare. My daughter arrived at the ED having an exacerbation of her asthma at around 7:30 pm. The website advertised a wait time of less than 20 minutes, but at 10:15 she had still not seen a Dr, had a breathing treatment, chest X-ray, or anything other than registration and verification of her insurance. Five to six people were sitting at the front desk, laughing and seeming to be thoroughly enjoying their day, yet none of them bothered to check ... read more
Business response:
We are very sorry to hear about this experience and thank you for sharing it with us. We are sharing your feedback with our Quality Director and will make every effort to address the concerns you listed. If you would like to speak to a patient advocate, please call (615) 769-7170.
My brother passed away there on 7-13-20 and they threw away his personal belongings..even his wallet and.cell phone..knowing full well that his family was in touch with the hospital multiple times a day
Once again, terrible service, and no sense of the “care” that should be in healthcare. My daughter arrived at the ED having an exacerbation of her asthma at around 7:30 pm. The website advertised a wait time of less than 20 minutes, but at 10:15 she had still not seen a Dr, had a breathing treatment, chest X-ray, or anything other than registration and verification of her insurance. Five to six people were sitting at the front desk, laughing and seeming to be thoroughly enjoying their day, yet none of them bothered to check ... read more
Business response:
We are very sorry to hear about this experience and thank you for sharing it with us. We are sharing your feedback with our Quality Director and will make every effort to address the concerns you listed. If you would like to speak to a patient advocate, please call (615) 769-7170.
RecommendedI came in to the Er via ambulance because last week when I was here my dr (my usual dr (specialist I see outside of the hospital ) didn’t do the right thing and made things worse. Im in a nice room all by myself, the admitting dr consulted a dr who isn’t the dr I was seeing (THANK YOU GOD) I’ve been in my own room since Saturday the 1 of August it’s now Monday the 3. I will be having a proof one tomorrow. However I wanted to say that You have a bright star in Alecia the nurse (I am currently in room 271), she is a one of kin... read more
Business response:
Thank you so much for the positive feedback, Joya! We take pride in serving the Broward community and appreciate the kind words!
I went in twice while in active labor only to be told I had an irritated uterus and was sent home for the last time. Not even 4 hours later I gave birth to my daughter in my bathroom, catching her before she fell in the toilet. mind you, I was having contractions every 2-4 minutes at this time. It was also recorded on the machines but my ex and I watched them throw them away. Yet we can't get justice for what happened. She was born 1/18/20 and she was full term and perfectly healthy.
Frequently asked questions about St. David's Medical Center Emergency Room
How is St. David's Medical Center Emergency Room rated?
St. David's Medical Center Emergency Room has a 4.4 star rating with 1,253 reviews.
When is St. David's Medical Center Emergency Room open?
St. David's Medical Center Emergency Room is open now. It is open 24/7.
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