Sprint Appliance Repair

Dorothy B 

on BBB

6 years ago

My appliances (stove, refrigerator and dishwasher) are under a warranty and that maintenance check was 12.5.18. Dishwasher parts were then ordered and everything else seemed ok. On Christmas Day I discovered my large oven would not hold its temperature, ruined a dinner course, and repair guy came out 12.28.18 to confirm the problem and ordered that part. Here it is Feb 5th and although I did get two voicemails saying “we’ll look into it” after repeated calls, I have yet to get an appointment although I can’t say the parts ar... read more

Fred E 

on BBB

6 years ago

I could not right a review without leaving a star, no negative star was offered, so I had to leave 1 star. I am senior citizen and a Vietnam veteran, I feel they are taking advantage of me. They came out on Oct. 31, 2018 and diagnosed the washer issue and they said they will have to order the part and they will be back. On Dec 4, 2018, I called to ask about the status and I was forced to leave a message. Left a message on Dec 5 and Dec. 6, still no communication. I called the Warranty company which **** *****uses (Not that *... read more

Jillian M. 

on BBB

7 years ago

If I could give 0 stars I would! We have been trying to get our fridge repaired for over four months now. The warranty we have is through a *****plan. I have missed 7 days of work for this issue. There have been no call no shows, cancellations on their end and even had to come out twice to “get part numbers”. Say parts were shipped to us. We never received. So they said they would get them. Parts come in damaged but never called us. Parts have to be “made” and are on back order. Came out to “fix” part of the service order fo... read more

frustrated customer 

on BBB

8 years ago

This is NOT a good repair service. Find someone/anyone else to do your repair. I did and the next place fixed it FIRST time. Sprint tried for 3 months and 4 tries with no luck at fixing. They will order parts and NEVER show up to install them. You'll hear a ton of excuses and Valerie (the wife) that is supposed to answer the phone will never pick up the phone nor return your call. 

Valerie L. S. 

on BBB

8 years ago

Must say after reading the many negative reviews I was not sure what my experience was going to be. Happy to say it was very good. The young lady who answered the phone listened to me while I told her I read some not so positive comments although she did assure me that I would be satisfied with the service. She scheduled the first appt. for after Christmas but later in the week called me and rescheduled for a week sooner. I was so impressed that she would do this for me. I had mentioned that we were having 25 people for Chri... read more

Jeff N. 

on BBB

8 years ago

Based upon reviewing Sprints responses to all of the negative reviews here, I'm gonna go out on a limb and guess that Sprints response will say that they pulled my file (based on what? My first name?) and all has been rectified. Nothing to rectify at this point. Perfect situation for them because the reviewers don't have a chance to refute whatever Sprint decides to publish. Another company did a better job (and they actually answer their phones). The fact that this company's BBB rating is "A" despite nothing but VERY negati... read more

MB 

on BBB

8 years ago

Had Sprint out 2 months ago with my **** ***** warranty to fix Dryer. They came right out and fixed the problem. 6 weeks later the problem was back so, I called Sprint to find out what the part number was as our warranty had expired. They were very helpful and suggested the warranty company would still honor our contract if our case was open. It turns out they did and I asked for Sprint to do the work. That's where I lost faith in this company. They were suppose to contact us within 2 business days to confirm our appointment... read more

Rick 

on BBB

8 years ago

Totally unreliable unprofessional do not use at all cost