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Sports Endeavors
- Community & Social Services
- Hillsborough, NC
About this business
Location details
431 U.S. Hwy 70A, Hillsborough, NC, 27278, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give them no stars I would. I placed our soccer order 6 weeks ago and it still hasn't been shipped. I called to see what I could do, as the season will be over before she receives it, and I'm told nothing. All sales are final. I understand the jersey. It's personalized, but her shorts and socks aren't. I've paid this company now, in addition to the money spent to buy shorts, socks and a jersey that I pressed her number onto so she could play thus far in the season. When I called, their customer service was flat ou... read more
Business response:
We are sorry and embarrassed most of all deeply sorry for Ms. *******'s experience by phone as well as missing our promised ship date. We would never intentionally be rude nor miss our promised ship date-both are unacceptable. We seek to deliver an exceptional experience to our soccer families and it greatly disheartens us when we fail to deliver. I will follow-up with quality assurance. Our Customer's clubs required the full purchase of the uniform. We shared with our clubs our turn time in May and posted in a big red banne... read more
Same as others experiences. I understand distribution problems during covid, I do- but the buck has to stop somewhere! My kid's soccer uniform isn't scheduled to be ready until the soccer season is OVER! I'm not attempting to return a custom item, I'm attempting to cancel an order that clearly isn't even in the works yet and they have refused.
Business response:
We appreciate all feedback from our customers. To share, we purchase materials and plan labor based on her club roster submitted. We partner with our clubs and send "Your Gear is ready" emails with ordering links out at a specific time with their collaboration. Our clubs were provided advance notice of our turn times. The " Get Your Gear" email sent has two notes: Due to COVID-19 restrictions, customized Team Store orders are taking extra time to produce before shipping from our facility in North Carolina. Because of this, w... read more
Billed me for items they could not provide and refused to issue a refund.
Business response:
Our customer placed his order online on 9/9/20 authorizing us to charge him for his purchase and was informed of the date we would ship his order. We partner with our clubs and send "Your Gear is ready" emails with ordering links out at a specific time with their collaboration. Our clubs were provided advance notice of our turn times. The " Get Your Gear" email sent has two notes: Due to COVID-19 restrictions, customized Team Store orders are taking extra time to produce before shipping from our facility in North Carolina. ... read more
I have placed nearly a $1,000 team order back on August 11th 2020. I was notified that the product shipped on September 8th 2020. I had the order on an expedited delivery, which means the order will arrive on September 10th 2020. According to the FedEx tracking number, it indicated it will arrive end of the day on September 10th 2020. On September 10th 2020 at 8:00 p.m., I noticed no package had arrived. I checked the FedEx tracker and it indicated only "Shipment Information sent to FedEx". So, the following events occurred.... read more
Business response:
We are deeply sorry to hear of Mr. ***********'s experience-we completely dropped the ball on follow-up and follow-through. This is not our "norm" of service. We strive to provide a legendary experience to our soccer teammates and it greatly disappoints us when we fail to deliver. I have followed up with quality assurance. Unfortunately with the surge in volumes, FedEx diverted some of our packages to other centers and they never received scans-our FedEx Account Manager apologizes as well. We have confirmed that Mr. ********... read more
If I could write a negative 10 stars I would! DO NOT DEAL WITH THIS DISHONEST BUSINESS! I have had issue with the past 2 orders with SOCCER.COM - FIRST- I ordered a club kit for my daughter's soccer team. They have a zero return policy on custom product which is understandable. However, what is not acceptable is to have to still accept backordered items that are not available once you get to the backorder date. What is also not acceptable is an email a week before the backorder date stating that there is yet another delay an... read more
Business response:
Thank you for your feedback. We are sorry and embarrassed and most of all deeply sorry for Ms. ******'s experience. We seek to deliver an exceptional customer experience to our soccer families and it greatly disappoints us when we fail to deliver. We would never intend to give any misinformation, however due to unprecedented times information was flowing quickly and there was a timing issue. We deeply regret any frustration and inconvenience caused. We reached out to Ms. ****** and she kindly provided feedback on several iss... read more
I ordered a "soccer kit" from soccer.com which was to include a jersey, shorts, and socks. However, upon receiving the shipment, it did not include the socks. I sent the kit back to soccer.com at the beginning of April and heard nothing back. Finally I was contacted today (May 23) via email to be told that my return had been received on April 17, but that I was not going to receive my refund due to the missing socks. Even after an incredibly lengthy and awkward phone call, I am only receiving a partial refund because soccer.... read more
Business response:
Sports Endeavors, Inc. seeks to exceed its customers' expectations. Providing the highest level of customer service is core to our mission. We apologize for the difficulties Ms. ***** has experienced with us. We failed our customer by not reaching out regarding the socks in a timely manner and not refunding her initial shipping. We are submitting a request for credit for $23.11 which is shipping plus tax, which will now be a full refund. As an expression of our apology, we are sending her a $40.00 Soccer.Com Gift Card. Again... read more
I ordered the Nike Mercurial X Victory VI CR7 TF Artificial Turf Soccer Shoe and chose to have it customized with a number. It stated to give extra time for customization (This was on cyber Monday 2017.) Product was shipped and arrived within days of purchase, just in time for the Sunday turf game! (Product arrived faster than a product I ordered from dicks a day before without customization I might add.) I would highly recommend this company. I will be ordering another item, and based upon that order, I will update this rev... read more
Business response:
Dear ******************, thank you for your comments. We are pleased to hear your soccer shoes arrived timely and to your satisfaction. We greatly appreciate your recommendation. Our team looks forward to assisting you with your future order. Thank you again for your valued feedback and business. All our best.
This business operates under the name, SOCCER.COM I had to purchase uniforms and gear for my daughter's travel soccer team from this business. Their customer service & their ability to fulfill ordered products & communicate about the order is poor & unacceptable. We spent an average of $400 for my 12 year olds soccer uniforms, and this is only ONE player! They are contracted with our entire club. I ordered a women's XXS soccer short as offered on their website, & twice was sent an XS women's which was too big for my daughter... read more
Business response:
Soccer.Com is committed to providing excellent customer service to our customers. We do not take it lightly when our customers are dis-satisfied with their customer interactions or experiences and welcome any feedback to improve the quality of our service. The feedback received from this customer is certainly not the customer experience that we desire and we do sincerely apologize for the inconveniences. Upon researching this issue, we find that there was some miscommunication to the customer which impacted the level of ser... read more
I order a pair of cleats on June 17th, the day they were released to be ordered. These shoes had a ship date of July 20th. This is common for some newly released cleats to have back a order ship date. I called on July 20th to check and was told they are in stock but will be shipping next week. At this point i could have ordered these shoes from England and still gotten them. Soccer.com told me they would be shipping soon. The cleats did not ship a week later. I called and was told the new date was August 25th. August 25th ca... read more
Business response:
Sports Endeavors, Inc. seeks to exceed its customers' expectations. Providing the highest level of customer service is core to our mission. We apologize for the difficulties Mr. ******** has experienced with us, and we seek to make this right. We partner with the best soccer brands in the world to deliver the most desirable product to the market. We rely on the supply chain of our partners to deliver these product on time so we can get them to our customers when they expect them. The majority of the time our brand partners d... read more
Frequently asked questions about Sports Endeavors
How is Sports Endeavors rated?
Sports Endeavors has a 1.9 star rating with 76 reviews.
When is Sports Endeavors open?
Sports Endeavors is open now. It will close at 5:00 p.m.
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