Spark by Hilton Round Rock

Livia Berger 

on Google

2 weeks ago

I’ve stayed at many hotels, from expensive ones to more affordable accommodations, but this was honestly one of the worst experiences I’ve had with a front desk receptionist. The indian lady at the front desk was incredibly rude and unhelpful. When I asked for information, she made me feel as though I was bothering her or doing something wrong just by asking a simple question. Working in the hospitality industry means being able to assist guests with basic questions and treat them with courtesy and respect. Even if you cann... read more

Shaeer Saleem 

on Google

3 weeks ago

Very disappointing experience. My family and I traveled from Houston and had multiple valid reservations. The receptionist was extremely rude, refused to check us in, and ultimately called the police on us. We had two families with two children and my grandmother, and the entire situation was extremely stressful and humiliating.Based on my experience, I would not stay at this property again. 

Lady A 

on Google

4 weeks ago

I booked this Spark last-minute after having a good experience at a Spark in San Antonio and expected similar quality. The room was spacious, but I noticed chipping paint, a large stain on the curtain, a strong odor resembling cigarettes and urine, and dark buildup on the ceiling that I couldn’t determine was dust or mold. The toilet also required holding the handle down to flush completely. I only read other guests’ reviews after getting to my room. Based on those reviews, I felt uncomfortable complaining and didn’t want t... read more