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Spa Builders of Kentucky
- Contractors
- Bardstown, KY
About this business
Specialties: Spa Builders of Kentucky are your best choice in new and pre-owned hot tubs, spas, swim spas, and above-ground swimming pool sales as well as hot tub repair services in Kentucky and Tennessee. Our staff has refurbished spas and hot tubs for over a decade. Currently, we have hundreds of spas in service throughout the United States. We are very also proud to offer new spas, hot tubs and swim spas from the highest quality hot tub and spa manufacturers including Viking and Fourwinds. Our professional staff will take... read more
Location details
607 N 4th St, Bardstown, KY, 40004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I bought a hot tub cover as a gift for Christmas, I had tried to find this specific cover and couldn't. I called and spoke with Jessica at Spa Builders and she was great, had it in stock and picked it up the same day. Great customer Service, hard to find these days. We appreciate your business. Glad we were able to accomodate your gift giving this Christmas. What a great gift idea!!! Thanks for giving us a review! The Spa Builders Team
I bought a hot tub cover as a gift for Christmas, I had tried to find this specific cover and couldn't. I called and spoke with Jessica at Spa Builders and she was great, had it in stock and picked it up the same day. Great customer Service, hard to find these days.
Business response:
We appreciate your business. Glad we were able to accomodate your gift giving this Christmas. What a great gift idea!!! Thanks for giving us a review! The Spa Builders Team
I purchased a spa from this business with regret due to the following: 1. Questionable quality control (QC): Hot tub purchased brand new from the Kentucky location but leaked from the start due to a factory defect. 2. Highly questionable company policies: Business will send a "technician" only after customer is billed $150.00 IN ADVANCE, and this price may have increased. Do not expect a specific date/time of the "tech's" visit, a receipt, nor details of the diagnosis. Paying this fee ONLY means that they will send a technic... read more
Business response:
We are sorry that you have not had an experience that you liked with our company. We are also sorry that you had an issue with your spa and that it was built not up to your standards, but we can only do what the vendor asks of us. There is a trip charge/service fee that will be applied when we have to come to your home for services that is not a one time fee, it is a fee that will be applied anytime you have us out as they do not pay us to fix your spa, it is just the parts that are covered so we have to pay our employees fo... read more
Hands down the best product buying experience. Jessi went above and beyond to assist. This was an emergency purchase for us and Jessi treated it with urgency. From taking the time to send pictures and actual videos to discussing the best options to buy for what we intended to use it for. His knowledge is top notch. Family-owned small-town business is exactly Jessi. I can say that we have never had the pleasure of doing business with a small-town family-owned hot tub company, that was honest and just good people. Zero pressur... read more
Business response:
Thank you so much! We are so glad that everything worked out great! If you need anything else please let us know!
This is the best customer service we have ever had in over 20 years of owning a spa this is the only place in kentucky or Tennessee to buy a spa. They are great!!!
Business response:
Thank you for the 5 star review! We are glad that we could assist you!
If there was a Zero stars, I would select that!! This Company by far is the worse company I've ever dealt with. What ever you do, never use their services in TN!!! Use a local company, even if it was to cost a little more. You won't regret it!! This company will never return phone calls, never arrive on time and send only two men for a four man job! If you happen to be lucky and get the owner to contact you, he will only do so by text! Last but not least, when the $9,000 tub finally arrived, no manual was available!!! Run as... read more
Business response:
We are sorry that you feel this way, but most companies do not supply manuals with their products anymore as things have gone digital. This is not us as we are just the vendor not the manufacturer of the spas. We also send the men for the job based on the needs of the spas and there are not four men needs to move spas with the equipment that we have. A time frame is given when the spa will be delivered as we do not know exactly when the deliveries before yours will be finished, this is no different than any other company. We... read more
I would never use Spa Builders of Kentucky again. I have never encountered a more unprofessional contractor. The amount of damage, lost time and lack of professional response was significantly more costly than if we would have used one of the other spa mover options. They did not show up on the scheduled date. It had rained earlier in the day. We were never told this is a policy or received any type of communication. Took off work again next day. My wife passed the spa and vehicle leaving our old home prior to the agreed upo... read more
Business response:
We are sorry that you feel this way. Your wife was right behind our drivers and went back to your old house to get something and the guys stayed at the new location for the time that they told her they would stay and she did not show up, we have other customers who were waiting for their services that day also. We did contact you back and you were asked what you wanted us to do as we did do the service that we had been asked to do which was relocate your spa from one location to the other. In moving a spa there is always a c... read more
The communication back and forth on my purchase was very professional and timely. They communicated great on setting up delivery, and delivery was on time and they took the time to place the spa exactly how we wanted.
Business response:
Thank you so much for our review! Please let us know if there is anything else we can do for you in the future!
Reliable professional service both when I bought my spa and when we hired them to movement. Honest, knowledgeable and very capable business owner. I would give 6 stars if I could!!
Business response:
We appreciate you working with us again! We are here to help and look forward to helping with any other needs you have in the future! Thank you!
Frequently asked questions about Spa Builders of Kentucky
How is Spa Builders of Kentucky rated?
Spa Builders of Kentucky has a 3.8 star rating with 96 reviews.
When is Spa Builders of Kentucky open?
Spa Builders of Kentucky is closed now. It will open at 10:00 a.m.
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