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Southern Volkswagen - Greenbrier
- Car Dealers
- Chesapeake, VA
About this business
Southern Volkswagen specializes in the sell and service of new and pre-owned vehicles. Our Service and Parts Departments are Open Monday thru Saturday from 7am to 6pm for your convenience. When you buy a vehicle from Southern, you get Lifetime Oil and Filter Changes, Lifetime Virginia State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits. Before You Buy, Give Southern A TRY!
Location details
1248 S Military Hwy, Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I contacted Southern through their web site and Vicki called me the following morning. She was so professional but I wasn't sure what I wanted and she didn't push. She called me again the next week and was so pleasant that I wanted to do business with them. There is another VW dealer much closer to my house but I drove an hour to Southern because of the way she treated me. Vicki and Charlie met me at the dealer and were so wonderful to work with. I have always dreaded buying from a dealer until I got to Southern Volkswagen. ... read more
They have the WORST customer service. Go anywhere else but here. Definitely do not ask to speak to the general manager. You be ran in circles and get no where but a headache. Thought I was buying a new car instead I got a lemon and a lot of headaches
I made an appointment for a recall issue for 8AM today. The scheduler told me I would be in and out in an hour and a half. I took it in and the service rep told me it would take at least 2 hours. I finally got my car back at noon. This is unsatisfactory, when I make an appointment and am given a timeframe, I expect you to keep it. I was told several times that there are other cars and to me it's excuses. If you can't fulfill your end then maybe you should give a more liberal time frame and or hire more technicians.
I've waited almost three months before writing this review. Greenbrier's maintenance department dropped the ball and I wanted to give them a chance to resolve the issue. Unfortunately they haven't! I took my vehicle in for its 20,000 mile service back in October. One of the services included in the 20,000 mile service is a tire rotation. When I picked up my car I was given an invoice that outlined all the maintenance that was done to my vehicle. On the invoice it said a tire rotation was done. The day after I picked up my ca... read more
We are so frustrated after our experience with the sales here. They flat out lied to us and wasted our time. My husband contacted them about a Jetta he found on truecar.com, and he was told that they would beat the price we found for the same car in Alexandria. We just needed to bring in the offer. So we head out with the intentions of bringing the car home. My husband asks our sales guy if there will be any problems with what we were told on the phone, and was assured that there would be no issue. After we drive it, the sal... read more
I bought my Jetta four years ago from here and had a relatively good experience so I went back last week for a new Passat. This place is in serious need of customer service training. Let's start with the unfriendly manager on the front desk who wouldn't even speak to you. My sales guy did a pretty good job right up until I had to call back the next day because he forgot to give me the spare key, there was no manual in my car, and there was a light out on my rear trunk brake. The dealer told me to come by on Monday and he wou... read more
If I could I'd give O stars!! Horrible customer service. Rude and not focused on the satisfaction of customer. Once car sale is made don't expect any after purchase help. They have given me the runaround for 3 months now. They owe me a refund and have yet to issue it. I call or even stop and by and the best response I've been given is "we will check on it". HORRIBLE!! I will never buy a VW again...and especially not from this sorry excuse they call a dealership!!!
1. It took almost an hour just to buy something from the parts department 2. I recently bought a replacement key which needs programmed. They said it will cost $116 just to reprogram it and more than likely it won't work because I didn't buy it from the VW company directly. Oh and did I mention... in the event it does work, it will take about two hours. TWO HOURS to reprogram a key!!! 3. VW just recently reduced the amount of their warranty FROM 50,000 miles DOWN TO 36,000 miles. Wow!!! Now that's a way to entice new busines... read more
Very nice and friendly staff. Got us a great deal on our car and was very willing to work with us. I would go back to them and that says alot!!!
Frequently asked questions about Southern Volkswagen - Greenbrier
How is Southern Volkswagen - Greenbrier rated?
Southern Volkswagen - Greenbrier has a 4.3 star rating with 1,777 reviews.
When is Southern Volkswagen - Greenbrier open?
Southern Volkswagen - Greenbrier is closed now. It will open at 9:00 a.m.
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