Southern Homes of Polk County. Inc

Derek R. 

on Birdeye

a month ago

My encounter with Southern Homes of Polk County was a saga of deceit, incompetence, and disappointment that unfolded over several agonizing months. From the moment we stepped into their sales office, Catherine Serrano, their representative, spun a web of lies and half-truths that ultimately led to a disastrous home-buying experience. At the outset, Catherine dangled enticing options before us, only to snatch them away later with the excuse of unavailability—a classic bait-and-switch tactic that left us feeling cheated and b... read more

Minerva D. 

on Birdeye

a year ago

When I (a native New Yorker) decided to purchase a "4ever home" and retire to Central Florida, I was referred to Southern Homes. It was during one of my scheduled tours that I met Janet Backman at Auburndale's Lake Mariana Reserve's sales office. If I had any doubts about Southern Homes, Ms. Backman completely erased any and all apprehensions. She patiently answered all my questions and raved about Southern Homes' team of experts. Her honesty, enthusiasm and confidence in her colleagues (especially the builders) was transpar... read more

Rhianna G. 

on Birdeye

3 years ago

Southern Homes is an actual joke. Moved into our new home two days before thanksgiving and before Christmas our flooring was already peeling up. We reached out to the warranty department, someone came out and took pictures and that was the last we saw of them. Fast forward to June our kitchen caught fire. Starting the repairs in the home I began to wash the dishes we still had in the dishwasher. Did about 5 loads and then it just stopped working. The dishwasher door doesn’t shut all the way and it wouldn’t even turn on. Agai... read more

Christopher J R. 

on Birdeye

3 years ago

We try to buy a trenton model and they said they discontinued this model, then we try to get a Manchester they told us previously that we could separate the land with 2k after we decided for the manchester, they told us we needed to have the money on hand to start the construction and to separate, after that we having the money they say the house was increasing in price by week but they didn't have land for our house they said that for a month and the house went from being 20k under budget to being almost 30k over budget my ... read more

Kate C. 

on Birdeye

3 years ago

My house has not even begun to be built and I regret getting involved with this company. It's been 6 months and they have not even poured the concrete. We have been lied to and it is impossible to contact anyone. I am not looking forward to the building process after this experience.  

Jo S. 

on Birdeye

4 years ago

I am so disappointed in this company. I bought a spec home from them that was supposed to be completed in 45 to 60 days. We are currently at 71 days. I had to pay an additional $700 to stay in the apartment I’m at because it went over so far and now I’m about to be homeless. They blame the delay on the county, but come to find out the home wasn’t passing inspection and Southern Homes knew about the issue long before and did not address it. I call to get updates and I’m basically just blown off or lied too. I wish I wou... read more

micheline s. 

on Birdeye

4 years ago

I highly regret the fact that I bought my first home with that company. They offer poor quality. The house built 5 years ago and already has a problem with the AC system. Garage door messed up because not enough nails were putting, and their HOA communities are the worst. Watch out for discrimination.