Southern Electric Co.

Joan J. 

on Yellow Pages

7 years ago

Fantastic they got my mixer fixed so fast and at such a cheap price. I also took in my coffee maker after what they did for my mixer. It was out of warranty,.,,, but they said that I was close so. They talked to the factory and got them too put it under warranty for me. Instead of a $300 bill for it was a high end coffeemaker it was no charge... Thank you so much. I will be telling everyone I know how fantastic they are. 

matt.cunningham.739 

on Yellow Pages

10 years ago

I contacted this company in their capacity as a Breville service center. After speaking to their employee who assured ne my device could be fixed after talking about the specifics, I sent it to them. I got a surly phone call about 5 days later saying that the device couldn't be fixed (like I was an idiot for even suggesting it) and that no parts at all were available. He suggssted I just buy a new $250 coffee grinder. I had to pay $30 more to get my grinder back. Total cost to me due to Southern's incompetence, unprofessiona... read more

Matt C. 

on Citysearch

10 years ago

bymatt.cunningham.739on 04/30/2014 I contacted this company in their capacity as a Breville service center. After speaking to their employee who assured ne my device could be fixed after talking about the specifics, I sent it to them. I got a surly phone call about 5 days later saying that the device couldn't be fixed (like I was an idiot for even suggesting it) and that no parts at all were available. He suggssted I just buy a new $250 coffee grinder. I had to pay $30 more to get my grinder back. Total cost to me due to Sou... read more

Matt C 

on Dex Knows

10 years ago

Waste of time and money. I contacted this company in their capacity as a Breville service center. After speaking to their employee who assured me my device could be fixed after talking about the specifics, I sent it to them. I got a surly phone call about 5 days later saying that the device couldn't be fixed (like I was an idiot for even suggesting it) and that no parts at all were available. He suggested I just buy a new $250 coffee grinder. I had to pay $30 more to get my grinder back. Total cost to me due to Southern's in... read more

Delonghi Espresso Fail 

on Dex Knows

11 years ago

Slowest Service on the Planet I sent my Delonghi Espresso Maker in for a warranty repair over two months ago and still nothing. They don't have email or even voicemail, and rarely answer the phone during normal business hours. They refuse to give any updates other than "waiting for parts". If possible, do NOT send them your coffee maker in for warranty repair, ask for another service provider. 

anonymous 

on Superpages

15 years ago

Seems that have 1 phone, which when answered they always ask you to call back in 10 minutes and they don't have an 800 number, Must be a nothing shop and yet they are a Rowenta service shop. 

karen 

on Dex Knows

15 years ago

Service I sent them a Rowenta iron to fix and never heard from them. I had to write 2nd time to even find out the charge for fixing the iron. Doubtful they will even answer. Can't email so have to send letter. 

anonymous 

on Superpages

15 years ago

Don't do business here! These people are awful. After 5 months, at least 8 phone calls from me and never any follow up from them, I still don't have the coffee pot that I sent them for warranty repair. They said it would be 3 weeks the first time I called to send it. They acted like they could never find my repair order, they never returned any follow up calls. After 4 months, they said they ordered me a new pot from the factory. Two weeks later, they blamed the factory and said they were faxing over another order that was m... read more