Sound Oxygen Service LLC

Frank Barone 

on Google

a year ago

Humans are inherently social creatures who get emotional value from seeing and interacting with one another. Yet when I call this company, I'm forsed at times to interact with a computer. Research shows that taking away the opportunity for this kind of connection can undermine service performance. Service can be emotional, technology cannot. We should always prefer having people help solve our connection problems. Less work for employees often means more work for customers. Stop forcing people to learn how to interact with y... read more

Randy Hellmann 

on Google

a year ago

55 min wait time on the phone. I also dod a call back option, no call back that day. 

Tammy McCabe 

on Google

a year ago

Find another company to use. This company uses deceptive practices! 

Dawne Swanson 

on Google

a year ago

So disappointing. Long wait to get an appointment for my brand new CPAP. Person who helped was inconvenienced by me and my questions, but this was all new to me. Nasal pillow recommended for me but I sleep with my mouth open. Made no sense, and didn't work. She had said within 90 days can come back and try another mask. Long wait for next appointment. Person annoyed by me, didn't want mask back, gave me another and billed me for it. That was a surprise. Still not a good fit so called the 800# and they sent me a mask, said no... read more

Richard Rosing 

on Google

a year ago

Do not use this company! I’ve never experienced worse customer service. They won’t give you their local number. You have to call the 800 number. No one at the 800 number can help you. They promise you that someone from the local office will call you and they never do.