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Sonic Drive-in
- Fast Food
- Springfield, MO
About this business
Location details
5656 S Farm Rd 157, Springfield, MO, 65810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible customer service to a loyal customer that visits 1-2 times per day for the last 2 years. Gave me a made up reason their app ordering is disabled when all other Sonics in town are still doing it. Then wouldn't help out a loyal customer with the discount the app gives.
Business response:
We're sorry to hear you had a negative experience with one of our locations. If you would like to escalate your feedback to the franchise owner, our team is happy to file a report. We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Kind of pointless to advertise on your shiny bulletin boards that you have a new Cheesy Steak burrito and then not even have steak. When I ordered one of your new burritos this morning, I was told "I'm sorry we are out of steak". How does that even happen? If you have a promotional item that you are advertising on the boards in each stall, wouldn't you make sure to order plenty of that item? BIG FAIL.
Kind of pointless to advertise on your shiny bulletin boards that you have a new Cheesy Steak burrito and then not even have steak. When I ordered one of your new burritos this morning, I was told "I'm sorry we are out of steak". How does that even happen? If you have a promotional item that you are advertising on the boards in each stall, wouldn't you make sure to order plenty of that item? BIG FAIL.
Not only did I wait almost 20 minutes for my food, but part if it was missing (the car hop said she wasn't surprised.) Then told me they can't replace all my food (for warm / hot food) but they could either refund my card ( $25) and charge it again (not knowing when the refund would post so we would be out $50) and replace the one missing burger, or give me a few coupons. Well due to the fact that it is food for my family I just said due the refund. However this is the worst customer service I have ever experienced. I do not... read more
They had fast friendly service food was awesome as it always is
Have had slow service in the past, but it was a good experience this time!
Been sitting for 15 minutes waiting on a corn dog..
By far my favorite Sonic location. Super quick and always gets the order right!
Frequently asked questions about Sonic Drive-in
How is Sonic Drive-in rated?
Sonic Drive-in has a 3.9 star rating with 849 reviews.
When is Sonic Drive-in open?
Sonic Drive-in is closed now. It will open tomorrow at 9:00 a.m.
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