Sonder The Slate

Kristina G. 

on Google

5 months ago

I initially booked this hotel through Booking.com but decided to cancel my reservation. The main reason was because the full amount was charged almost three months before my stay, even though the booking was supposed to be fully refundable — which I found very unreasonable. Since making the booking, I received several reminder emails every single day (sometimes three per day!) asking me to “finalize” the reservation with the hotel. This was extremely pushy and unprofessional. After canceling, I was told that it may take up t... read more

Tracy G 

on Google

6 months ago

Unreliable, unprofessional and price gouging at this hotel and in downtown Toronto at all Marriott properties. A $300 room night reservation I booked and paid months in advance was cancelled by Slate three days before arrival stating a “glitch in the system”, then claimed maintenance issue and then stated no availability. Neither Slate, Sonder or Marriott would rebook anywhere downtown without requiring me to pay significantly more. Upon a search, I found rooms at Slate and other Marriott properties were available for $1,000... read more

Nick Dunlop 

on Google

6 months ago

We had a great experience at this hotel. A lovely room, away from the front of the building ( it's a downtown environment...so some street noise) and the layout meant that we had some bathroom privacy which others have commented on. (It's a very design- led place and perhaps won't be to more traditional tastes). The on- line help and the staff on site were just superb when we had a problem with our original room ( a blocked drain) and moved us very rapidly to another room. It showed that the low- touch model works well and h... read more

Jeremy Dimmell 

on Google

6 months ago

This hotel is unsafe. Booked through Expedia, found this posted on the door. Tried to get a cancellation request. Dont feel safe staying here. Wouldn’t if I were you. 

Antoine Moricet 

on Google

6 months ago

Belle chambre spacieuse avec grand espace d’eau. Décoration sobre comme on aime. Seul bémol, les couloirs sont éclairés 24H/24 et la lumière passe sous la porte.