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Sonder The Abbey
- Hotels
- Miami Beach, FL
About this business
Location details
300 21st St, Miami Beach, FL 33139, Miami Beach, FL, 33139, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My husband and I stayed at this hotel for 5 nights. The front desk staff was helpful. The room was very spacious. The bathroom was beautiful. The walls are thin but we were able to sleep through the night without excessive noise. Only downside is that they don’t offer beach chairs or umbrellas. If I were to go to Miami again, I would stay closer to downtown only because we spent a good amount of money on rides over there. If you’re looking to be close to the beach, definitely stay here. Very affordable!
We had one of the worst customer service experiences ever with Sonder. After a problematic stay at their Philadelphia location (broken bed, delayed check-in), we were issued $326 in credits. We then used those credits for a Miami booking, which should have cost us only $86. Instead, Sonder charged us $412 three times – totaling $1,236. Despite weeks of calls and emails, we only received two of the three charges back. The final $412 is still missing, and they falsely claim it’s been refunded. This issue has dragged on for ove... read more
Highly recommend not booking with this hotel. The morning of our stay, I woke up to a message saying our room had been canceled due to the hotel being overbooked. Mind you, we have had this reservation for over a month. I called multiple times and no representatives would answer the phone. Super unethical business and terrible service. The Abbey needs to do better.
A lot of "ok" for a great price. It's definitely a low-amenity hotel but it didn't get in the way of our vacation. The rooms felt modern and clean. Although this hotel doesn't offer beach chairs and umbrellas, there are a few other nearby hotels that will rent to guests of other hotels (we paid $66/day for 2 chairs and an umbrella from another hotel). We saved far more than that by booking here. My only real complaint is that the walls are pretty thin. The couple in the room next to us had an argument all night and we could ... read more
Frequently asked questions about Sonder The Abbey
How is Sonder The Abbey rated?
Sonder The Abbey has a 4.1 star rating with 311 reviews.
When is Sonder The Abbey open?
Sonder The Abbey is open now. It will close tomorrow at 12:00 a.m.
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