SolarUnion

Terence Chow 

on Google

2 weeks ago

I wish I could give less than one. Seldom gave bad review at all as I usually suck it up. I admit some of the problems might have caused by the delay of my own construction crews. But then the back and forth when somethings went long took very long time to resolve. Totally blindsided that a heat detector interconnect to a smoke alarm inside the house is required by the building code for the solar battery in the garage (ESS) in California. It would be very easy to take care during the construction to add the extra wiring. Now... read more

Margie Wu 

on Google

2 months ago

Update: If you need to transfer ownership, go to Solaredge web page "Request for Monitoring Site Transfer and New User Access", I've been asking how to change ownership for so long and no one in SolarUnion answered my questions, now I found the answer myself. Paid $99 dollars, and the site transferred to next owner (sold my house). Previous reviews: After seeing Picky Engineer's review, I'm confident that SolarUnion is the perfect choice for my OCD family's solar panel installation needs. & Thank you for all your review, it ... read more

Tom Magney 

on Google

6 months ago

The guys at SolarUnion, especially Jeramie in Santa Rosa, were stellar. Got it done in October '22. I left a 5 star review. 2 years went by, and I was unhappy with the true-up costs from PG&E. So I inquired about adding a few more panels - (under NEM 2.0 you're allowed to add a little bit of capacity without knocking yourself out of that tier.) I used their messaging system. No calls back, nothing. I called, finally spoke to someone, and they said an engineer/project coordinator would give me a call. Nothing. I documented 3 ... read more

Katherine Chu 

on Google

8 months ago

We signed a contract for the installation of solar panels with SolarUnion in March/April 2023. In July 2024, we received an email with a unilateral cancellation of our contract. We had to contact them to determine what happened. Per their admissions on phone and email, they failed to submit our permit application and so they also failed to secure the NEM 2.0 rate, which is more favorable than the NEM 3.0 rate. Per their email: "I am sorry to be the bearer of bad news, but after conferring with all pertinent parties I regret ... read more

Warren Jones 

on Google

9 months ago

The technical team did a great job getting our inverter back online, following the Tigo CCA failure. I reported the failure approximately 2 months ago. Multiple messages and escalations were needed to get the team's assistance.