SOL Mental Health - Ballston

Mia P 

on Google

2 weeks ago

Arrived on time, no way to check in, the lady at the “check in desk “ seemed confused as to how to find my provider or who it was, 30 minuted after my appointment was supposed to start, the lady at the front found my provider and let me know she was still with someone, and I waited another 30 minutes (an hour after my appointment was supposed to start) and still wasn’t helped so I left, worst experience in an office I’ve ever had 

Bridget Shea Westfall 

on Google

3 weeks ago

I chose SOL Mental Health after receiving a referral from my endocrinologist, who recommended them when I was looking for a new therapist and psychiatric provider. The initial experience was promising. Their website made it easy to review provider biographies, compare therapists and psychiatric providers, choose between telehealth and in-person appointments, and select a location in either DC or Ballston neighborhood in Arlington, Virginia. The scheduling process seemed straightforward. I completed the appointment request, s... read more

Matthew Stein 

on Google

3 months ago

Canceled my appointment with no word I’m a new patient. I was basically in crisis mode and there’s literally no one to call or talk to. They outsource everything to a Third World country so if you need to talk to them, it’s impossible. This is a therapy center. What if this were a more serious thing I’m a new patient and you just blew me off. Do you know how much courage it took me to even reach out for therapy just to be blown off and have my Appointment canceled with no word no reason no rational no nothing. How can you ca... read more

Kai Cumberbatch-Smith 

on Google

4 months ago

If you want any semblance of consistency find somewhere else. My clinician has now canceled three with the second and third time being only 15 minutes before our scheduled time and I keep being told they don’t know when my initial provider is coming back. Then the second provider canceled due to a meeting. I’ve been without medication for two weeks as a result. They also won’t refund my copay or credit it to an appointment with a new clinician since I made a new appointment for within 5 days. 

David Taylor 

on Google

5 months ago

It is not a real business but an online service provider aggregating a few providers. There are no medical records kept anywhere - and if you request medical records to take with you to your next provider - there is no one to produce them. Instead, they outsource the exercise of producing medical records for patients to a third party. Now these are suppose to be medical records that they are suppose to keep safe. But this is what you get with Corporate America providing healthcare.