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Social Security Administration

3.3

About this business

The Social Security Administration provides services through a nationwide network of more than 1,400 locations that includes regional, hearing and field offices;card, teleservice and processing centers;as well as the Appeals Council. It also maintains a presence in the United States embassies throughout the world. The agency has a staff of over 62,000 employees. Its Business Services Online (BSO) unit enables organizations and authorized individuals to submit confidential information to the Social Security Administration. Th... read more

Location details

625 Village Green Drive Southwest, Mason City, IA, 50401, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 4:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 12:00 p.m.
Thu9:00 a.m. to 4:00 p.m.
Fri9:00 a.m. to 4:00 p.m.
SatClosed
SunClosed
3.318 reviews
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Carly Hobart's profile image
Carly Hobart 
on Google
a week ago

Everyone at this facility were so kind. From the gards to the employees. Everytime I've stepped foot in this building ive been met with a staff that is willing to help even if its just pointing you in the right direction. They take the time to explain and assist as much as they can. I appreciate all their help! I highly recommend Mason City SSA! 

Katie Garcia's profile image
Katie Garcia 
on Google
6 months ago

Was trying to get an appointment set up and got hung up on before I was even done talking. They don’t really care about people’s schedules… 

Quinton Burkholder's profile image
Quinton Burkholder 
on Google
7 months ago

This is literally the nicest social security agency spot that I have ever been to!!!! I mean we walked into here and a lady called us up to the window literally the nicest agent!! I mean she was actually happy to help us with our social security name change!  

CC's profile image
CC 
on Google
a year ago

This is the best Social Security office I have ever dealt with. In 2018, a critical mistake was made in regards to my disability payments. I contacted this office and the lady who answered immediately figured out what was wrong and worked diligently to fix the issue the same day and got me an emergency payment. Then, in 2023/24, I once again had a similar mistake made to my account, though it was a bit more complicated to correct. I no longer lived in the area and so this wasn't my local office anymore. My actual local offic... read more

Nancy Adams's profile image
Nancy Adams 
on Google
a year ago

Rude and also hung up on needing a review of my case ,there's only 1 person that works ssi.program they need to hire someone to take care of this situation!! 

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Frequently asked questions about Social Security Administration

How is Social Security Administration rated?

Social Security Administration has a 3.3 star rating with 18 reviews. 

When is Social Security Administration open?

Social Security Administration is closed now. It will open on Monday at 9:00 a.m. 

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