Soak

jad126 

on Yellow Pages

11 years ago

Horrible customer service. I had gift cards that were given to me as a gift, I do not know when they were purchased. Apparently they expire after a year. The girl at the front desk was rude and unapologetic, saying it was "law" that they had to expire after a year (not true). A good business would honor their gift certificate anyway. I won't be returning, and will tell my friends not to either. 

laura5869 

on Yellow Pages

12 years ago

Soak is running total scam. They offer Groupons and then will not honor them. I called over a month before the expiration date to schedule an appointment, and they told me all the "groupon appts" were filled. I asked if they were honoring it after the exp date, and they said no I could only use it for what I paid for it. It took forever for me to even get in contact with someone from the shop, and when I did they treated me like a second class citizen. I would not send my worst enemy to get anything done at this salon. 

wakekatie 

on Yellow Pages

12 years ago

It's nice inside, but that's where the desirability ends. My manicure was really uneven and didn't last. I was also treated really rudely when I called to make an appointment - I had a Groupon certificate and was treated like a leaper for having it. I was told they only had a few "Groupon appointments" and that if I couldn't come one morning during the following week, I'd have to wait a month. I think if a business is going to use Groupon, they shouldn't treat new, potential customers like trash. I had hoped to find that thi... read more

sckbasso 

on Yellow Pages

13 years ago

I love Soak, the place is calm and elegant but relaxed, and the technicians are very careful and make sure they give you the kind of service and treatment you want. I have never experienced rudeness from anyone at Soak. Several times, I have had a French manicure done, and the technician was not satisfied with how one of the nails looked so she asked if I had time for her to do it over. Very detailed, very professional service. 

janderson02 

on Yellow Pages

13 years ago

We gave up on this place, We purchased some Groupons adn they make it difficult to use your Groupon by limiting how many Groupons they take in a day or a week or whatever. It reminded me of how difficult it used to be to use Frequent Flier Miles. Anyway, because of this I told my wife to just use up her last Groupon and we will not buy another one to SOAK. Well, after finally getting an appointment scheduled, our whole family was sick the entire week with my wife getting it the day or her appointment. She called in the am to... read more