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Smith Thompson Home Security
- Security Systems
- Plano, TX
About this business
Family Owned & Operated, Same Prices Since 1978. We know home security.
Location details
6652 Pinecrest Dr #500, Ste 500, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Simple and easy! Came exactly when they said they would. Upgraded my current alarm system and set me up to manage it from my phone all in less than an hour. ***** the technician was accurate, friendly and extremely professional. Oh and for less $ than I had been paying my previous provider for eleven years!
We searched, intentionally, for a local alarm monitoring system when we remodeled. There are so many Big Box competitors!Smith Thompson has faithfully served and protected our home. I know that they will do the same for you.
I have been a customer of ***************************************** Home ********************** for approximately 10 years in two different houses and have always found them to be prompt, efficient, friendly and reasonably priced. Recently I had a problem with my Alula remote device. I called the technology department and they quickly scheduled an appointment. The technician arrived on time, checked the home device, installed a new unit, and double checked the entire system. He explained the problem, fixed it and now I feel ... read more
**************** below 1 star. System review 1 star, even in the words of their reps once theyve come out more than 1 time each is, the system is very average. There are plenty better system out there. Just need to have someone install them for you. With that being said. See all pictures below. The customer service ***** gives and how he trains his field reps to document clearly shows its their style of representation and customer service. How they make their system they document in to show that things are good but the field... read more
Moving into a new house after 29 years in one location. Thought I would go with the big name higher priced company after all those years of managing a couple different DIY systems. Silly me thought paying more would equate to better service. After spending 8 hours in an empty house waiting for the AM scheduled install. The tech showed up at 3:00PM, and was unable to install the system as per my request. I asked him to kindly leave. Called Smith Thompson and they were able to schedule an install for the next afternoon. And ge... read more
We couldn't be *********** started with the initial call to consider the change. Our phone conversation was with a knowledgeable representative who was very professional and easy to understand.************** **** installed the equipment in a professional manner and explained everything as we went along. Equipment is easy to set and control from our phones or keypad. It is simple to use.We now have had the system for over two weeks and the transition has been seamless.So glad we switched!
Horrible experience with this *** and we've only been a client for a few days! The initial installer **** was amazing, great knowledge, and very professional. Went above and beyond installing our system which was the most expensive/fully loaded 1. He couldn't get the additional garage door opener to integrate with the app (even tried customer service) so agreed to come back in a couple of days to finish the job. We were completely okay with that. It all spiraled downhill after that.. A tech by the name of ***** (instead of t... read more
This company has the worst customer service and corporate personnel I have ever experienced. They are unprofessional, lack customer service skills, and will hang up on you when you ask to speak to the manager. Worst of all, the "manager" has the worst attitude of them all. I had an alarm go off by accident, and they took a while to call, so I inquired as to why it's been so delayed the last year, only to find out they've been calling the wrong number. When I told the manager this, he lied and said they reached me at the numb... read more
Business response:
We invite anyone who would like to simply listen to the recorded 4 minute conversation where the customer used some of most vile language towards our staff (3 different calls in fact) that we ever heard. We are happy to send the audio file, as most review sites don't allow them to be publicly posted, which would certainly more fair to us, but these are the rules. All this was ever about was the fact that we have always called the customers home phone number first in our call order, then their cell phone, which in this case, ... read more
One of the worst security system. They charge but don't want to provide service. The technicians are the worst. If you can please go with a different provider. They signed me and have been charging me for the app, ***** but till date my app doesn't work. Now they want a technician to come but they want me to pay money for the technician to come. Seems like I will be signing up with a different provider. This company is rude and just not worth the money.
Business response:
We have been trying to help the customer for some time now and offered free service calls as well. All we get is extremely abusive foul language from her and we think it is best they find another provider as they mentioned. We record all of our phone calls and we are in no way rude in any way. She will simply not let us speak, talks over us, and will not let us help her. There is probably nothing wrong other than possibly the wifi network or similar. We have no other problems with this app and software.
Frequently asked questions about Smith Thompson Home Security
How is Smith Thompson Home Security rated?
Smith Thompson Home Security has a 4.9 star rating with 5,441 reviews.
When is Smith Thompson Home Security open?
Smith Thompson Home Security is open now. It will close tomorrow at 12:00 a.m.
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