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Smiles West - La Puente
- Dentists
- La Puente, CA
About this business
Location details
15448 Amar Road, La Puente, CA, 91744, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I’m very disappointed with the treatment I received from the receptionist, Jessica. From the moment she answered the phone, her tone was rude, dismissive, and completely unprofessional. Instead of helping or providing clear information, she made me feel like I was an inconvenience. No patient should be spoken to that way, especially when they’re calling a dental office for assistance. This kind of attitude reflects poorly on the entire practice. I hope the office addresses this, because the level of disrespect I experienced ... read more
The customer service is just horrible. My son has waited for a specialist appointment for weeks although he has been struggling with pain and Jessica who works there is rude and just has no sympathy when canceling a confirmed appointment. I understand mistakes and over booking may occur but there is no reason whatsoever to have such a bad attitude towards patients who are customers. It’s just unacceptable won’t be going back here again. Management needs to really consider the service their staff is providing.
Wow. Just wow. I didn’t realize I needed to be a mind reader to know my appointment was canceled. Apparently, the office made a “mistake” you know, one they had a few weeks to correct; but of course, not a single call, text, email, smoke signal or pigeon mail .. absolutely nothing. Impressive communication skills. And the receptionist? Whether it was that rude girl named Jessica or Imelda .. Honestly, her attitude deserves its own award. The level of rudeness she gave me on the phone was almost talent. Instead of apologizing... read more
Terrible experience. My daughter was referred here and was already in pain, yet they scheduled her over three weeks out. Then, just three days before her appointment, they called to cancel it because “the person who booked it made a mistake” and the specialist wasn’t available. Very unprofessional and disappointing.
Excellent customer service, answered all my questions/concerns with kindness, and shout out to Dr. Namazikhah and the wonderful DAs and dental Treatment coordinator/billing department. I did the Root canal, and I was scared, but all staff from front to back office guided me throughly with care. thank you!
Frequently asked questions about Smiles West - La Puente
How is Smiles West - La Puente rated?
Smiles West - La Puente has a 4.4 star rating with 336 reviews.
When is Smiles West - La Puente open?
Smiles West - La Puente is closed now. It will open at 8:30 a.m.
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