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Sme Inc USA
- Medical Supplies
- Wilmington, NC
About this business
Medical Equipment & Supplies
Location details
5949 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Highway robbery. They bill separately for their equipment so it goes as a separate charge and falls under your deductible and you are left solely responsible for payment of their devices. This company should be put out if business immediately. People in pain and need of medical attention are being put under greater burden from this company when they need to concentrate on getting better. And then come the snail mail messages about late fees with no explanation. Called, left voicemail for a callback and only received a late n... read more
Business response:
I am sorry for your experience and view of our company. Our company provides medical equipment only and this is the only item we would be billing your insurance for. Some medical plans manage medical equipment (DME) benefits separate from medical care benefits. We just celebrated out 30th year anniversary in business, so your feedback is very disappointing. At the very least, I do hope that the medical equipment you received is assisting in your recovery. If you are interested, I would welcome you to call me at your conven... read more
$150 for a wrist brace that would have cost me $10 at the drug store next door to the Duke urgent care we went to for a sprain. Based on previous reviews submitted, this appears to be a regular practice for SME and it's despicable that they continue to get away with it.
Business response:
Each medical product SME provides is coded and priced by the Federal government with the collaboration of the product manufacturer for insurance billing purposes. SME participates with and accepts the allowed rate of each insurance plan. In this case, we did use the correct billing code and accepted the allowed insurance rate. We do not have record of you contacting our office with any questions or concerns. Feel free to call ************ at anytime to discuss. Thank you.
$30 bill for medical shoe men's I am a woman. SME sent fishy looking bill from February now 3 months later in May! It was covered in full by Medicare & ins. Crooks. Crazy looking invoice. Report!
Repeat of previous reviews. What a scam. $130.00 for arm sling that they sell on their website for $6.60. Could not even use the sling it was so uncomfortable. Price gouging people in pain or ill because federal guidelines say you can does not make it right.
Billed $130 for a $15 arm sling. The prices were not disclosed when I received the equipment at urgent care. My 8 year old daughter needed the sling for a broken arm. I never would have taken it had I known the price. These slings can be bought for less than $20 at Walgreens, Walmart, Amazon, etc. While I was expecting a markup, I was not expecting such a crazy price! We contacted SME, Inc USA to discuss the markup they have billed me compared to the market price for these items. SME, Inc USA management agreed to lower the p... read more
Business response:
Medical products are coded by each manufacturer following Federal guidelines. We (SME) are required to bill insurance companies using the code specific to the product that was dispensed along with the regulated $$ amount. The product given to this patient was not a standard sling. We can also sell a standard sling less than $20. Our products are readily available at the medical clinic for patient convenience and SME participates and accepts the product rate allowances from all insurance companies. Unfortunately the patient's... read more
I find this type of business practice quite disgusting. $200 charge (just because they can as the maximum from Medicare) for a $24 wrist brace? I can absolutely attest that what the person who left the earlier review from 8/2018 is highly likely to be true as the same thing happened to me. Staff told me nothing about the cost of the item but did say that since there was no star on the item it would be paid for by insurance...then I got a bill. A quick check online and I find the same brace for $24 and ordered it to be sure i... read more
They don't deserve any stars at all, in fact, they deserve negative stars. This company is nothing but a scam and they steal your hard earned money. I had never heard of them until I started receiving calls and mail from a collections agency demanding me to pay my bill. Come to find out, a year ago, I had a wrist injury, and I had to go to an urgent care facility. One of the biggest mistakes of my life apparently. The doctor there gave me a shot for the pain and then put a wrist brace on me and sent me home. Then, the urgent... read more
Business response:
This person already submitted this same narrative as a google review. Below is how I responded previously. Still no response or call from claimant. Hello Staci. Our records indicate that you received this product in August 2017. During the next 11 months we made one phone call to the number on record to confirm your address and also mailed out a total of 7 statements. As of today, we have not received any response or heard from you. I am concerned, since your description below contradicts our company policy and procedure. I... read more
DRS BE WARNED BEFORE AFFILIATING YOURSELVES WITH SME! This business' practices are shady at best. The price gouging and unprofessional manner in which they do business is mind blowing. My husband went to an orthopedic doctor and was given a knee brace. Nothing to write home about... just a typical knee brace. He was given a form to sign and told that it was just in case insurance didn't cover all of the cost of the brace, he would of course be responsible. He signed the form without giving it any extra thought. How much co... read more
I received a bill in my snail mail from SME Inc. USA and I haven't a clue why. I also have no clue who SME Inc. is or what relevance they have to my life. There is zero mention on the statement as to what specifically I am paying for. In addition there is a late fee that has been added to this mysterious payment they desire. I also called the 1-800-553-6971 noted on the statement and get a "Non-Allocated Number" message. I always pay my bills and this one is aggravating, not to mention suspicious as far as I'm concerned. How... read more
Frequently asked questions about Sme Inc USA
How is Sme Inc USA rated?
Sme Inc USA has a 3.1 star rating with 80 reviews.
When is Sme Inc USA open?
Sme Inc USA is open now. It will close at 5:00 p.m.
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