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Smart Wave Solar
- Consumer Services
- Bluffdale, UT
About this business
Location details
14553 S 790 W Suite C, Bluffdale, UT, 84065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I hate to leave this review. I left one last time I had an issue one of the owners came and promised to make things right.The problems are still there. Apart from some talk from by ****** promising to fix everything Ive received no actual support. Of these guys try and sale you on using the for solar install/repair run. This is the second time Ive had to leave a negative review for smart. We bought solar panels from a company that sadly is no longer in business called gosolar. The *** sunnyboy inverter they installed just ra... read more
Business response:
Response to Better Business Bureau Complaint by Michael HardySmart Wave Solar (SWS)Commitment to AssistanceSmart Wave Solar is committed to assisting Michael Hardy with the issues he has encountered.However, we respectfully dispute the nature of this complaint, as:The system was installed by another company that is no longer in business.Mr. Hardy was referred to us by SMA Solar Technology, the inverter manufacturer, for troubleshooting.Clarification on the IssuesThe primary issue stems from communication failures between the... read more
Great communication, quick install, good price. Install crew worked around unexpected issues. Would recommend.
Business response:
Thank you ****** for the great feedback. We appreciate your support!
The entire process with Smart Wave was just what they stated in the first presentation. They were responsive to questions and concerns and the project was installed and has been working as expected with great results!
Business response:
Thank you ***** for the feedback. We appreciate your support!
We had a great experience and everything has been running smoothly for a year very effectively and efficiently. I was impressed with the customer servicegreat communication every step of the way, as well as the transparency and willingness to keep their word as a couple changes with our system had to be made.
Business response:
Thank you ****** for the feedback. We appreciate your support!
Smart Wave did a great job from sales process all through install. Solar has been running for a few months now and its been great!
Business response:
Thank you ****** for the feedback, We appreciate your support!
Smart Wave Solar was great to work with, they were not pushy but were very helpful during the sales phase. During the install they were responsive and have us weekly updates. Their installation was high quality and has given us no problems in the year and a half it's been running. I highly recommend Smart Wave Solar!
Business response:
Thank you *** for the feedback. We appreciate your support!
It started well enough and we are still pleased with the panels. They seem to work well and up until April 10, 2024 all was good. PRIOR to getting the panels installed, we asked about waiting because we knew we were getting our roof replaced - our sales *************** who is no longer with the organization) assured me that Smart Wave Solar would provide the service of removing and reinstalling the 15 panels as a service they provide for their customers. I read the agreement and asked about the details of 'said service' (bec... read more
Business response:
Hello ****, We appreciate your feedback and I am sorry about what you are experiencing. We will have someone get in contact with you soon.
I love this company! The Smart Wave team was outstanding to work with and we are thrilled with our solar panels! I highly recommend this company to everyone who asks!
Business response:
Thank you ******, We appreciate your support!
Worked Thru Hail-damaged roof and reluctant utilityUsual saga starting in May, 2021 as our Utility was changing so the Eng. Docs were changing too. Smart wave persevered despite it all and we were ready to go near the end of the year, but the Utility delayed into the end of Feb. 2022. ********* in 2023 forced a detach and restore of panels with the usual "WTF" odd issues. Again, SmartWave stuck with me by reporting their findings, sending out Electricians, and eventually overcoming it all.
Business response:
Thank you ***** for the great review. We appreciate your support!
Frequently asked questions about Smart Wave Solar
How is Smart Wave Solar rated?
Smart Wave Solar has a 4.5 star rating with 568 reviews.
When is Smart Wave Solar open?
Smart Wave Solar is closed now. It will open at 9:00 a.m.
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