SLS LUX Brickell Hotel

Jenny Zhou 

on Google

2 weeks ago

This hotel represents itself to be a 4.5-star hotel, charging rates that are in line with any 5 star hotel in the same area, but the service and competence of staff is equivalent to maybe a 3-star hotel. Below are the issues we struggled with: Room Service: We were told it is a HARD RULE that we have to leave our room when the room was being serviced. This was already ridiculous considering I should not have to leave a room I paid for. On one of the days, my fiancé and I were in the middle of work but we were made to leave s... read more

angelo bar 

on Google

3 weeks ago

⸻ Extremely Disappointing Experience – No Clean Sheets, No Support I stayed in an Airbnb unit (Room 509) located inside this hotel and paid over $600 per night. On the first night when I arrived, the bed sheets were very dirty. They had human hair and even blood stains on them. It was clear they had not been properly washed. I immediately requested assistance from the hotel, but they told me they were not responsible because the unit is managed separately as an Airbnb. It was late at night, and I tried to find a store to buy... read more

Patrick Vollmer 

on Google

a month ago

Had a great stay here once again. We arrived early from Charlotte and were able to get checked in. The front desk was super kind and friendly. The hotel is very clean and centrally located in Brickell. We really enjoyed spending time on the rooftop sitting by the pool and relaxing. Laz was amazing and so helpful throughout our stay. Everyone I encountered seemed genuinely happy. I would also like to thank Fritz, the front office manager, who was very helpful! This is an incredible property and I look forward to staying here ... read more