Bea on BirdEye
4 years ago
10/05/2017, 17:23 PM
Think again if you want to buy cabinets from this company!
Since I purchased the kitchen cabinets in April, I have been back to the store many times to try to exchange the cracked doors. All this past nearly 6 months, I have about 180 emails threads trying to verify the stocks and conditions of the doors along with the new shipments.
I have spent nearly 2.5 to 3 hours everytime trying to go thru their existing inventories but found out very few not cracked or cracked a little. The problem is that even with exchanged doors just came from the new shipment, they looked fine but started cracking even bigger and longer after 2 to 3 days.
In the last 6 months, my kitchen looks like a grocery store with all kitchenwares and foods exposed without the doors here and there. Not only It has caused tremendous stress and inconvenience to my family but I also have to spend extra money to take down and install back and forth. I have been informed since the 1st exchange that warehousemen have told the manufactures about the defects but the new shipments came in once a month in June, July, August, and September even October all have the same issues or even worst. I was told that there are many people returning this set of doors (Victoria style) due to poor and sub-standard quality and paint and temperature fluctuate from the heat and cold during the shipping could also have caused these cracks.
Due to my building permit is about to be expired, I had no choice and did not anticipate such poor quality, I requested to switch the door style/doors to make this process easier. However, the store manager and sales rep all said that owner disapproved it and asked me to keep on exchanging the doors. After nearly 6 months trying to exchange doors, I have lost confidence in this product line. I do not have time to wait further more. All of this extra time, engery, money and gas driving back and forth...... I am speechless and very frustrated. I even have asked for owner's contact information, they would not give it to me until yesterday after store manager realized that the doors he picked were fine but looked awful when I was ready to pick them up.