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Signpost
- Software company
- New York, NY
About this business
Location details
275 7th Avenue #1701, #1701, New York, NY, 10001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Get away from this comapania, the only thing that this company wants is your card to take out $ 299 monthly. I have a small business and they lied to me from the beginning, they have not done anything for my business but to take money, and if you want to see is true this is the name of my business ** ******* ** ******, and you can see that they have not done anything for me. When I told them I did not want their services anymore for lying to me, they sent me an email saying that I had to complete the rest of the year. What I... read more
Has not delivered on what was promised and started charging me additional fees without my consent. They claim they sent an email but they never did.
Business response:
Hi ****, Thank you for taking the time to speak with Emily in regards to this feedback. Our Customer Success team is committed to doing everything we can to make sure customers are successful with their marketing needs. If there is anything else we can do for you, please contact us anytime.
AVOID this company! Had a 6 month contract, and I need to say they are a complete SCAM. Let me start with the beginning; here's the sale pitch overview of the benefits using their platforms: -we will get you reviews on platforms like ******, ****, ******** ( not mentioning a single time that they will focus 95% to submit those reviews to their platform, a strategy to keep using their service after your contracts end!!). Our results were 320 reviews on their platform and about 20 on **** & ****** combined. For those that dont... read more
Business response:
Hi ******, Thank you for taking the time to speak with Erin in regards to this feedback. Our Customer Success team is committed to doing everything we can to customize the platform to fit different business' needs. If there is anything else we can do for you, please contact us anytime.
AVOID this company! I canceled my month to month contract, but still keep getting billed and keep having to dispute each and every charge. such a headache!! Drake D***** told me he would amend my account to a month to month commitment, he didnt and now Erin S******** refuses to cancel. I sent her the emails from Drake showing his understanding and reply to change my account to a month to month commitment. Even after this, Erin refuses to cancel. For a customer retention management company, Signpost treats its customers terri... read more
Business response:
Hi ****, Thank you for speaking with your Account Manager previously to resolve. Please let us know if there is anything else we can help you with.
This place is crazy if they think they can gain customers by harrassing them. "Nicole" would not take NO for an answer over the phone. Then she emailed our company. Seriously they are definitely crazy. I think its all a hoax. Do NOT go with this company!!!!
Business response:
Hi *******, Thank you for bringing this to our attention. We value customer service and sent this to our management team to review so that we can avoid this in the future. Please contact us if there's anything further we can do to assist.
they are crooks, I paid them $3200 for one year the first month they were trying to convince me you get the result next month we are in 4th month no result and nearly month and a half nobody called me and I called them 6 times and nobody answer from tomorrow I will check with my lawyer.
Business response:
*****, we are truly sorry to hear your feedback. We pride ourselves on excellent customer service and this is not how we'd like our services to be portrayed. We would love the opportunity to investigate this further to ensure that this doesn't happen again. Please message us directly here with your full business name, or contact our support team at ******************** or ###-###-####. We look forward to hearing from you.
Frequently asked questions about Signpost
How is Signpost rated?
Signpost has a 4.4 star rating with 339 reviews.
When is Signpost open?
Signpost is closed now. It will open on Monday at 10:00 a.m.
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