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Signpost
- Software company
- New York, NY
About this business
Location details
275 7th Avenue #1701, #1701, New York, NY, 10001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I signed up for SignPost under the understanding that historically, about five percent of previous customers respond to review campaigns. I sent them my customer database, totaling more than 1,200 customers. Here's my ROI. A $1,000 campaign netted a total of: ONE review. You read that right. One review. Spend $1,000 and Mia will in turn get you one review online. What a waste of money.
Business response:
Hi ******, we’re sorry to hear about your frustration with our product. It looks like you uploaded your contacts into your account less than a month ago, which unfortunately is not enough time to drive the results you mentioned. We hope you give our product the chance to work for you during the remainder of your contract so that we can drive the results you were looking for!
We have been contacted by no less than half a dozen sales reps from this company as they can't seem to understand 1-WE'RE NOT INTERESTED and 2-ADD US TO YOUR DO NOT CALL LIST. We participated in their demonstration and after giving it thoughtful consideration decided their services were not a good fit for our company. They will not stop harassing us. Their tactics are to bully you and wear you down. They are rude and completely unprofessional.
Business response:
Hi *****, we are disappointed to hear about your experience. Thank you for surfacing your concerns with us, and we've ensured that you won't receive any future calls from our sales team. We value your feedback and strive to provide exceptional service. Please contact our customer success team for further information or if there is anything further we can assist with.
A lauren from this company called me today and insisted that she spoke to me on the phone last week to set up an appointment. She was rude and belligerent and then insisted she had me on recording. I never spoke with this woman first and foremost and secondly, there was no statement that the line was recorded which is a violation of the federal wiretapping laws.
Business response:
Hi *****, thank you for bringing this to our attention. Your feedback is much appreciated and an invaluable contributor to our continued improvement. Your concerns have been addressed internally with our staff, please contact our customer experience team at ###-###-#### if you'd like further information or assistance.
First, Matthew lied to our admin staff. They asked if he was with a specific business, which he claimed he wasn't. Then the pushy salesman named Matthew would not allow me to ask for another time to discuss things. When I told him repeatedly that we were moving software and creating a new website for our booking he repeatedly kept telling me facts about SignPost and how they could help. Finally when he had enough of me telling him that I would love to talk about this after our migration to our new software, he asked when. I ... read more
Business response:
Hi *****, we strive to provide an exceptional experience for all current and potential clients. We're sorry to hear that your interaction with our sales team was unpleasant, thank you for bringing this to our attention. We'd love the opportunity to learn more and correct for your experience. Please contact our customer success team at ###-###-####.
BEWARE! I signed up and paid yearly. It was not effective. I missed the 30 window to cancel my contract so they charged me for an entire years (12 months) They would not prorate. They kept quoting that it was in the contract. I would suggest not using this company - ever!
Signpost has been great for our company, AlphaOne Exteriors. We have been working with them for a little over a month and they have already got us 5 4-5 star reviews. The automated program is working better than I had expected it to. I am looking forward to a very long term partnership with Signpost
Business response:
Thank you for your great review, Jarrod. We also look forward to our continued business relationship. If you know of any other business owners like you, we'd love to work with them. Feel free to refer them and review our bonus reward.
I am a business owner they called to attempt to sign up. The rep I spoke with took the position of talking about how bad our business was as an attempt to sign us up to their "service". Doesn't seem to be a effective tactic as all I am is annoyed.
We have had nothing but problems with this company and would urge other businesses to avoid using their services. After trying to cancel for months we are still being charged and are given a run around response every time we e-mail or call to complain to them. They tried to tell us we signed up for a year when we had only signed up for 6 months and it has been a nightmare trying to deal with this issue. Zero stars for customer service!
Ryan was very helpful. Signpost is a great company. Thanks!
Business response:
Thank you, ******! We know it is a large decision to make when looking at companies that will handle your business’ marketing needs, and appreciate you giving Signpost the opportunity to solve your marketing needs.
Frequently asked questions about Signpost
How is Signpost rated?
Signpost has a 4.4 star rating with 339 reviews.
When is Signpost open?
Signpost is closed now. It will open tomorrow at 10:00 a.m.
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