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Shippo
- Shipping Centers
- San Francisco, CA
About this business
Location details
San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I scheduled a pickup through their website, only to find out after the pickup window that DHL never received the request. Shippo support confirmed this was a known issue on their end they were investigating, but I received zero warning or notification before relying on the pickup. The lack of proactive communication left me scrambling and completely changed my plans. They let me schedule a pick up, purchase postage, and gave me confirmation despite knowing their system was faulty. Very disappointing experience, and I won’t b... read more
I received a review/survey request before I had even been able to meaningfully use the platform or move through the live approval process. That feels backwards — cart before the horse. The free registration flow was one reason I chose Shippo over other providers. Several competitors immediately tried to push me into a sales call before I could test anything, review API documentation, or evaluate whether the platform fit my use case. Shippo initially seemed better because I could create an account and get a test API key witho... read more
Terrible experience with this company, they delayed a package I ordered from one of their merchants then were completely unresponsive about a resolution. If you are an e-commerce brand that values your customers I would steer clear of this company.
I am absolutely appalled by the level of negligence and lack of accountability at Shippo. After UPS lost my package, Shippo as the intermediary confirmed that I am legally entitled to a full refund and compensation. However, the process since then has been a total nightmare. Instead of a simple digital transfer, they claimed to have sent a physical check to the wrong address. Now, they are flat-out refusing to cancel that check and reissue it to the correct address. This is not just a "clerical error"it is a company holding ... read more
Similar to other complaints, I had something shipped through them and it has vanished since it got to my home town. Been "delayed" for 7 days now. Pretty shameful.
Frequently asked questions about Shippo
How is Shippo rated?
Shippo has a 3.5 star rating with 37 reviews.
When is Shippo open?
Shippo is closed now. It will open on Monday at 9:00 a.m.
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