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Shippo

3.8

About this business

Location details

965 Mission St #480, San Francisco, CA, 94103, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.835 reviews
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Jared Ison's profile image
Jared Ison 
a week ago

Similar to other complaints, I had something shipped through them and it has vanished since it got to my home town. Been "delayed" for 7 days now. Pretty shameful. 

M N's profile image
M N 
a month ago

Your customer service is absolutely terrible! I'm still waiting on someone to contact me about my account. 

Zoe Zdar's profile image
Zoe Zdar 
a month ago

I am a small business owner. I am formally exercising my Right to be Forgotten under the Florida Digital Bill of Rights and federal consumer protection standards. Following the abrupt termination of my account. I am disgusted by the way Shippo has handled my business. You forced me to submit sensitive biometric data—a live "selfie" and a government ID—only to "de-platform" me immediately after harvesting that data. I demand the immediate and permanent deletion of: All biometric data (facial recognition maps) generated from m... read more

Tanya Shanstrom's profile image
Tanya Shanstrom 
2 months ago

My daughter paid for a package to be shipped to her, however this company has been hacked and the package which was picked up by ups just vanished because the label was fraudulent. The company refuses to refund her the cost of the item. DO NOT use this company. They have been hacked if your package has any value at all it will be stolen. 

Randall's profile image
Randall 
2 years ago

We tested through a number of shipping platforms and the best way I can put it is that Shippo is the best of the worst. Response times from customer service are wildly inconsistent - range from same day to 4 days. Overall reliability of the platform is ok, but if you do run into an issue, like say one of your carrier rates isn't working properly, just make peace that Shippo is not going to fix anything. They'll blame it on the carrier, then tell you it's fixed, and it still won't work. You'll follow up, then look at your cal... read more

Frequently asked questions about Shippo

How is Shippo rated?

Shippo has a 3.8 star rating with 35 reviews. 

When is Shippo open?

Shippo is open now. It will close at 6:00 p.m. 

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