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Ship-it Shop
- Shipping Centers
- Massena, NY
About this business
We are authorized shippers for UPS, FedEx, and USPS Priority Mail. We have been shipping parcels for over 20 years, and with that amount of experience behind us, you can be assured your packages will be handled with the utmost care and knowledge. We can pack just about anything and send it just about anywhere! You can bring us in your items and we'll pack them for you, or you can purchase bubble wrap, boxes, and packing peanuts from us and do it yourself. Need a US address? Have your packages sent to one of our addresses! We... read more
Location details
1 N Main St, Ste 2, Massena, NY, 13662, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Unreal!! HORRIBLE customer service. They insisted my parcel wasn't there. I found it myself since it was huge - it was marked under someone else's name. Then later that day, they told us not to bother asking for our parcel shortly after it is delivered because they have too much work to do. Sorry, but it is a hassel and expense to cross the border to pick up a parcel - don't tell me to come back another day because you don't feel like going thru 40 small parcels to find mine. The 17 year olds working there need a reality che... read more
Abysmal, unhelpful service I had some magazines shipped to the Ship-It Shop thinking that I could then pick them up and bring them back to Canada and save about $20 in shipping. Little did I know the Shop wouldn't call the phone number listed on the envelope containing the magazines. After waiting five weeks, and having already left a phone message at the Shop, I called the store. The man who answered told me they throw magazines away because the store get all sorts of junk mail all the time. He said I should have called. Ac... read more
@Dale (Penny) @ Dale... If you had a genuine issue with the way that the Ship-it Shop conducts business, then this review would hold a little more weight. What actually transpired that day is not accurately documented in your libel-filled review. You came in early on a Saturday before we had received any of our deliveries for the day. We asked you to return a little later once the deliveries had arrived and we had a chance to sort through some of the packages. Around this time the USPS truck arrived. We asked you to allow th... read more
Great We travel over from Canada to pick up packages and they are always first class. They go out of tere way to help . Lucie & Larry
ARROGANT & RUDE OWNER - Rich Centrella My experience in dealing with The ShipIt Shop has always been very professional UNTIL I had the unfortunate experience of dealing directly with the owner - Rich Centrella. My inquiry to confirm their receipt of 1 of 2 packages, per the UPS Tracking confirmation of delivery, resulted in the questions being repeatedly put back on me, instead of the owner having the knowledge or care to present true customer service and present me with options or do the leg work. It turned out that all alo... read more
Fantastic employees I am from Canada and have been shipping (fish) here for a few years now. I am thrilled with the service I receive from the Ship It Shop. Both Charlie and Leslie always give me special treatment and always with a smile. Would recommend this place to anyone without reserve.
NO GO SHIP-IT-SHOP I would like to suggest you do not do business with these people.They are incompetent and disorganised.It has gotten worse since Josh is running the show.Go to the Triple -A-Center on Malby street in Massena.It is part of Kinek and you can easily create an account online.It is also much closer to the Canadian border.
Professional, courteous and dependable service We have been dealing with the Ship-It Shop located in Massena, NY for several years as our drop-off place for orders we have placed with American companies via the Internet. We have consistently been super-impressed with the very excellent quality of the service we have received. We live in Canada and take advantage of the reduced shipping costs associated with vendor charges for shipping within the US versus Cross-border shipping. Not only do we consider the Ship-It Shop's char... read more
Great Service with a Smile I have always received the greatest service in dealing with the Ship it Shop. This is a great service provided to us at a small cost. It is a very convenient location and every dealing I have had was professional and pleasant. I believe the previous reviewer needs to remember we are all entitled to a bad day once and a while. I will continue to use the Ship it shop with grateful appreciation
Frequently asked questions about Ship-it Shop
How is Ship-it Shop rated?
Ship-it Shop has a 4.3 star rating with 117 reviews.
When is Ship-it Shop open?
Ship-it Shop is closed now. It will open at 9:00 a.m.
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