Sheraton New York Hotel and Towers

chocophilic 

on Citysearch

18 years ago

Skip it!!!! – Inept front desk. No concept of customer service. They turned down a FAMILY with reservations that were in line in front of me. They did this at 1am. They tried to stick me in a "living space" with a SOFA BED even though I had reservations for a real nonsmoking room with double beds. At 1am in the morning the best they could do was a sofa bed and their only excuse was "This is New York, m'am." I was livid. I am a preferred starwood member and promptly called the spg customer service. They managed to find me a d... read more

mrx5000 

on Citysearch

18 years ago

This hotel is cr@p - a real ripoff – This hotel is garbage. You'd be better off staying in a really cheap hotel because the service would be comparable. Some of the finer points of Sheraton Towers: Small, dingy, dirty rooms; depressing views; no refrigerators in the rooms; attitude from staff who barely speak English; interminable wait for room service; bad food; everything--EVERYTHING--wayyyyy overpriced, even for NYC. For added fun, try hailing a cab. The doormen at the front don't help you - people cut in front of one ano... read more

thealey 

on Citysearch

19 years ago

Hotel is Small, but clean and price was good as I used Sheraton points – Rooms are small, Sweet Sleeper bed is great, noise level was fine, room was clean. Stayed with two children and one adult, elevator door closed while kids were in elevator by themselves on the 22nd floor, when reported to the front desk they said they were aware the door closes quickly. Was told there was a bag check for the day, upon our return to the hotel we were told the fee which was $4.00 per bag! This as improtant because I would have just brough... read more

daneswim 

on Citysearch

19 years ago

great location for a fun weekend in the city – The location of the Sheraton is perfect right in the heart of Manhattan which made it easy to walk to most places. The rooms were very clean, and a bit small the king size bed we had took up most of the room. We were there during June 16 - 18, 2006 where the average high was about 91 and the A/C in the room was a little weak, it was comfortable but could have been a bit cooler. But overall for the price in comparison to other hotels in the area it was great. I would go back in a... read more

jenndc 

on Citysearch

19 years ago

Enjoyable – Even though this hotel isn't that far from the noisy Times Square..my stay here made me feel like I wasn't even in NY. The decor of my room was also very nice. 

mr_meursault 

on Citysearch

19 years ago

The best sleep ever – I cannot overstate how amazing the sweet sleeper bed is. Rarely have I woken up so rested. The rest of the hotel is very nice as well. The lobby is beautiful, and the rooms, while not big, aver comfortable. The one minor unpleasant fact is that the pool is in a different building across the street, and thus a visit to the pool is somewhat laborious. 

kim9357 

on Citysearch

22 years ago

Excellent Hotel – My daughter and I stayed here 4/03. We were very pleased with the Sheraton Towers. The staff was more than helpful, the room was big and clean, the location is great. We would stay there again. 

Me12682 

on Citysearch

22 years ago

I'll take Manhattan! – Definately another hotel with great location! Rooms are a decent size and simple -- perfect for the business traveller. The staff was great, although I hardly ever saw them except at check-in. Rooms are reasonable for the price and location. I suggest another hotel for a more "romantic" stay though. 

Rudie0730 

on Citysearch

23 years ago

Stay anywhere else – My husband and I stayed here last December. It was a major disapointment. It began upon arrival when we were told their parking garage was full and it was up to us to find a place for our car!!!! The lobby was basic more like a business than a posh hotel. The room was old and crappy. All the furniture was scratched, the curtains were stained and dingy, and the bathroom was a joke. Nothing seemed to match and the sink was about the size of a soup bowl. only thing good was the location.