Sheltering Arms Institute: Physical Rehabilitation Hospital

Karen Forsythe 

on Google

5 days ago

The first night my Mother was at the Short Pump location, after after being released from the hospital, Mom called me in breathing distress and was unable to locate her call bell. I called the Nurses station multiple times with no answer. (We were advised we can call anytime night or day) Frantic and hearing Mom's unsteady breathing on the phone, I had no choice than to call 911 to get her help. They in turn, called security at Sheltering Arms who got my Mother help. It took 1 hour and 15 minutes to get Mom the help she need... read more

D Mess 

on Google

a month ago

My mom was on the third floor of Sheltering Arms in Short Pump from October 28–November 11, 2025. We had a serious issue with a nurse named Joann. On or about October 30th, she walked in on her cell phone and said, “Oh good God,” which was unprofessional and offensive. My mom has swallowing issues from her stroke, yet Joann tried to give her multiple pills at once and moved the cup toward her too fast. When I told her to stop, she snapped, “I’ve been a nurse over 20 years and I know what I’m doing,” and then pushed my hand a... read more

Mark Roberts 

on Google

a month ago

I was an inpatient there for 11 days with a broken ankle. I couldn't walk at all. Everyone was so nice to me! The doctors, nurses, nursing techs, and the therapists were simply wonderful. The facility is top notch, too. I totally recommend Sheltering Arms Institute! Simply first rate!