Sheely's Furniture & Appliance Co., Inc.

sueh 

on Citysearch

13 years ago

Had the same exact problem as Shady Sharyn, They do not stand behind the quality of the furniture they sell. Notified them day after delivery of issues with new furniture and "repairman" that they sent said "thats just how it is"!!!! After complaining per email, I was offered repair that had an expiration date???? What happened to the 1 yr warranty??? I will never deal with this store again. Horrible customer service and the owner Mrs. Sheely is rather snotty. DO NOT BUY HERE! 

Sherry S. 

on Citysearch

13 years ago

In response to "sueh". On May 14th, 2012, this customer had a Lane motion sofa and recliner chair delivered. She called Sheely's and set up a service call for June 6th, 2012. Customer did not like that the fabric is gathered and bunches at the back of the seat of the sofa. Technician explained that this is normal for motion furniture because the fabric must give and move as the furniture opens and closes. Some fabrics will gather more than others. The recliner chair had a 1" gap between the arm pad and the back of the chair.... read more

ShadySharyn 

on Citysearch

14 years ago

Terrible Customer Service – Sheely's actually deserves a -2 stars. They sell furniture that they tell you has a warranty, but when there's a problem with a brand new sofa, they want you to pay for any repairs. The manufacturer of the sofa says Sheely's is responsible for repairs in the first year after the sale. If Sheely's doesn't want to live up to that agreement, they shouldn't be selling the brand. Bottom line, if you're considering a major furniture purchase, try another store. Sheely's does not back a sofa they sold wh... read more