JJ N. on Citysearch
5 years ago
10/27/2016, 06:03 AM
**THIS IS NOT A CHILD FRIENDLY ESTABLISHMENT!!!**
I never thought that a candy store visit would result in a traumatic event for my children and I. At 6:30 pm last night, I took my two boys for an after dinner treat. As curious children go, my son pulled open the lever on a jelly bean dispenser before I could place a bag underneath. The woman behind the counter (apparently the owner) began yelling, "Do not touch that again!!" I explained that it was an accident and asked her to please calm down. While on the floor cleaning up the small handful of jelly beans she continued to yell, "those are all garbage now and we are not going to be able to sell them!" My 2 year old son began to scream at this point, clinging to me and grabbing at my hair. My 2 year old has autism and became very dysregulated as a result of this woman's rage. While on the ground with now two distressed children (my 5 year old also in tears), I locked eyes with her and asked her to "calm herself because it's not a big deal." When she continued to have words with me, I stated, "You can obviously see I'm struggling."
I quickly poured some jelly beans in a bag and turned to the counter. Prepared to make reparations, I pulled out a $20 bill, handed it to her stating, "go ahead and charge me an extra $5 or $10 dollars for the spillage." It was less than 50 cents worth of jelly beans. I was prepared to give her $20 and call it. She then told me she wasn't going to sell me anything and to get out of her store. She threatened to contact the police and grabbed the phone. I tossed the jellies on the counter...a small plastic spoon tipped over ( I think) and we left. To be fair, I called her a name on the way out.
I got my boys safely in the car. It took a while to get my 2 year old calm. Any parent of a special needs child can relate to this kind of pain when seeing your child in distress. This was supposed to be fun. My 5 year old felt awful for spilling jelly beans. I assured him he did nothing wrong (that he is a child and still learning). I pulled around to the front of the store and waited a few minutes for the police to show in order to explain what really happened (and to reassure my children). We left after a few minutes.
This afternoon, I contacted Shaw's and asked to speak to the owner. The woman from the previous night identified herself as the owner. I stated who I was and attempted to explain. She immediately started yelling again, threatening me and stated that the police were "looking for me". She hung up in a rage.
I contacted Taraval station and spoke with one of the officers on duty. He provided me with the CAN number as well as the names of the officers that came out. I explained the situation in detail. The officer explained that a report wasn't even made and that the owner was making "idle threats". He did say that police responded to the call (as obligated), stayed a few minutes and wrote one simple note, "verbal dispute". The officer was kind and apologetic for the way my children and I were treated. I offered to give him my name and number but he didn't feel this was necessary.
As a member of several parent groups and Autism Speaks, I plan to inform all parents that Shaw's is not child friendly. Nobody deserves this kind of treatment. There are too many wonderful, accepting businesses in the bay area to ever have to step foot in this sad establishment.