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SERVPRO of Puyallup/Sumner
- Fire Protection Services
- Puyallup, WA
About this business
Location details
14224 Pioneer Wy E, Puyallup, WA, 98372, United States
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Got REALLY bad customer service from this ServPro location. Initial contact was great, but when we tried to schedule the work, the staff kept saying they would calendar it "when they could fit it in". They even sent an email saying the work order was in and that I could track it, but when I tried, it wasn't really assigned. They strung me along for a month. That was a month that I could have been hiring somebody else to do the job. When I called, I got no return call. The only responses were in email, and they just contained... read more
Business response:
Hi Debbie, we’re so sorry that you had a bad customer service experience. Please know that your situation was an exception and we won't allow for repeats. We have addressed the issue internally and have rolled out training to ensure it does not happen again. At SERVPRO our #1 priority is to create Happy Customers.
Got REALLY bad customer service from this ServPro location. Initial contact was great, but when we tried to schedule the work, the staff kept saying they would calendar it "when they could fit it in". They even sent an email saying the work order was in and that I could track it, but when I tried, it wasn't really assigned. They strung me along for a month. That was a month that I could have been hiring somebody else to do the job. When I called, I got no return call. The only responses were in email, and they just contained... read more
Business response:
Hi Debbie, we’re so sorry that you had a bad customer service experience. Please know that your situation was an exception and we won't allow for repeats. We have addressed the issue internally and have rolled out training to ensure it does not happen again. At SERVPRO our #1 priority is to create Happy Customers.
Frequently asked questions about SERVPRO of Puyallup/Sumner
How is SERVPRO of Puyallup/Sumner rated?
SERVPRO of Puyallup/Sumner has a 4.6 star rating with 393 reviews.
When is SERVPRO of Puyallup/Sumner open?
SERVPRO of Puyallup/Sumner is open now. It is open 24/7.
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