SERVPRO of Palo Alto

Elspeth Ong 

on Google

a month ago

I contacted Servpro San Mateo on a Sunday night about a fiberglass mattress issue and was amazed that they picked up and had their Palo Alto crew out the next morning. When the scope was larger than they initially planned for, they were careful to take pictures to share with project manager Martin and come back with a detailed scope of work and pricing. It was definitely a pretty penny but the team was flexible within the scope to make sure the right areas were clean, they did not nickel and dime which I appreciated. Elyi, P... read more

Aaron Taylor 

on Google

2 months ago

When our retail bank branch experienced a flood event, ServPro was on the scene within 90 minutes assessing the damage and beginning the water mitigation process. From there, the ServPro team worked closely with us to identify the issues and provide a plan of action and timeline for completion. Their team worked late evenings and weekends to get us back up and running as quickly as possible. Thank you for your professionalism and dedicated follow-through! 

Waifung Sit 

on Google

2 months ago

Title: Avoid SERVPRO of Palo Alto – Dishonest, Unprofessional, and Threatening I contracted SERVPRO of Palo Alto in August 2025 for emergency crawlspace flooding. This was the worst service experience I’ve ever had. Broken promises: Their rep promised Net 90 terms to secure the job. Once the work began, management denied it and demanded immediate payment. Bait-and-switch pricing: I was verbally quoted $4,000–$7,000. Without warning or written updates, they invoiced me $8,440.06. Incomplete work: They failed to fully extract ... read more

Lakshmi Harish 

on Google

3 months ago

Great experience! They handled our water damage cleanup and drying quickly, thoroughly, and professionally. Special shout-out to Chelsea, the manager, and Mario the lead on-site for her excellent communication and care throughout the process. Highly recommend! 

Eva Canellos 

on Google

4 months ago

What a great experience with Servpro! We had a broken pipe under the house, and Servpro cleaned up the water which had accumulated and was stinky. They were professional, helpful and friendly. We have a narrow crawl space, but they figured out how to get the job done. They helped us coordinate with the plumber too. Anna Guerrero was the project manager at Servpro and was outstanding in every way including communicating and working her butt off to help us. She even drew a map of the crawl space so that the plumber would know ... read more