SERVPRO of Palo Alto

Cynthia Johnsen 

on Google

2 months ago

Martin and his team, Piki and Mayra, did a fantastic job way above what I thought would be even possible! From the very beginning with Chelsea, Soliette and the HVac and soft goods expert we were very impressed with their knowledge and attention to detail. The communication was fantastic as well. Every question was answered promptly by the team. I’m really thrilled with the results and highly recommend Servpro of Palo Alto. Their company has been down here since the fires and still are working on new requests. Five stars out... read more

Brittany B. Goodwin 

on Google

2 months ago

My experience with ServPro has been terrible on top of my already unfortunate situation. ServPro never gave me an estimate and are now refusing to give me an invoice or return my belongings unless I sign a document promising to pay an unknown amount. They took my belongings and stored them without my consent and now they are refusing to tell me where they are located and how much the rate is for the storage facility they chose to store them at. They also told me last minute that I had to schedule for my belongings to be drop... read more

Cornelia Seiffert 

on Google

2 months ago

This was an excellent and efficient team. They were careful in/with my home and responsive to requests. Highly recommend Martin and his team!! 

Mahesh Balakrishnan 

on Google

3 months ago

This team completed the work related to smoke damage on our Pacific Palisades home in early February (we are now in mid-April). Our point of contact there was Chelsea Morton. Ever since the work was completed, we have asked for an invoice for the work as our insurance company won’t move the rest of our claim forward till they have this number. My public adjuster as well as I have called and texted them over 10 times over a period of a month and a half. Initially we were led to believe that the estimate was coming within a da... read more

Liz E 

on Google

3 months ago

I cannot say enough good things about Chelsea. She has helped me with mitigating smoke damage in my home after the Eaton Fire. She had answers my adjuster did not, she could give me a good timeline & educate me on the process, she quickly responded to my many questions & concerns & she was extremely accessible & responsive. She gave me hope & then confidence that the work on my home would be done well, right, & as quickly as possible. Plus, i enjoyed her as a person, which actually made this process much easier. Her team was... read more