SERVPRO of Downtown Dallas - Team Shaw

Julia Dougherty 

on Google

4 months ago

Really terrible. Maybe you get a different Servpro if you go through insurance vs. not, but we had a housefire and opted to use Servpro (a preferred provider through State Farm) for contents and mitigation. Huge mistake. I could go on and on about how bad our experience is but I'll summarize it here: 1. Lost our living room furniture. Yes, lost it. There was no record of it among our contents and it wasn't until I brought it up that they noticed. 2. Had to make half a dozen trips to get all our stuff. I kept coming back to t... read more

Roy Lehman 

on Google

4 months ago

This company is awful!! We had two bathrooms flood and soak the carpet in the rooms next to them. We called Servpro team Shaw and they came out. They estimated 6,000$ to clean up the water. We thought this was pretty steep since we had started pumping the water out almost immediately with a shop vac and just needed the water vacuumed out of the carpet and dried. Reed Jones was the name of the guy who did the estimate and he told me (and my contractor who was there since we had recently built the house) the price was based on... read more

Sarah Fox 

on Google

6 months ago

Servpro Team Shaw is the definition of professionalism and exceptional service. From the moment we reached out, their team was incredibly responsive and kept us informed every step of the way. Communication was clear, consistent, and reassuring — something that truly set them apart. Everyone we interacted with was courteous, knowledgeable, and focused on getting the job done right. It’s rare to find a team that combines such efficiency with genuine care. Highly recommend Servpro Team Shaw for anyone looking for a reliable an... read more

Esther Voinoff 

on Google

6 months ago

So much to say, so little space…we had water damage in August of 2024. When Servpro/Team Shaw was called they came and handled the clean up and mold remediation—no problem. The problems came with the restoration process: —From the beginning it was hard to get responses to questions to our project manager. I copied others and the only ones who would respond were office people who “passed on” the message. None of the managers we talked to were ever around to observe the work of outside crews sent in. —Project delays that took ... read more

Alejandro Baradat 

on Google

7 months ago

If stuck working with this devious franchise, watch out for estimates vs reality. These people are not able to send a detailed invoice with the job that was actually performed instead of what was estimated. They will hold your personal items hostage until they get paid what they want instead of billing you for what was truly done. They are also not willing to bid for jobs without a guarantee of work, so as a customer you will not be able to compare options if you get an estimate from them. After my experience with them, it s... read more