SERVPRO of Downtown Dallas - Team Shaw

Sarah Fox 

on Google

2 months ago

Servpro Team Shaw is the definition of professionalism and exceptional service. From the moment we reached out, their team was incredibly responsive and kept us informed every step of the way. Communication was clear, consistent, and reassuring — something that truly set them apart. Everyone we interacted with was courteous, knowledgeable, and focused on getting the job done right. It’s rare to find a team that combines such efficiency with genuine care. Highly recommend Servpro Team Shaw for anyone looking for a reliable an... read more

Esther Voinoff 

on Google

2 months ago

So much to say, so little space…we had water damage in August of 2024. When Servpro/Team Shaw was called they came and handled the clean up and mold remediation—no problem. The problems came with the restoration process: —From the beginning it was hard to get responses to questions to our project manager. I copied others and the only ones who would respond were office people who “passed on” the message. None of the managers we talked to were ever around to observe the work of outside crews sent in. —Project delays that took ... read more

Alejandro Baradat 

on Google

3 months ago

If stuck working with this devious franchise, watch out for estimates vs reality. These people are not able to send a detailed invoice with the job that was actually performed instead of what was estimated. They will hold your personal items hostage until they get paid what they want instead of billing you for what was truly done. They are also not willing to bid for jobs without a guarantee of work, so as a customer you will not be able to compare options if you get an estimate from them. After my experience with them, it s... read more

Brimstone Brimstone 

on Google

3 months ago

The staff went above and beyond. Everything was quick and easy. 

Gabrielle Alba 

on Google

4 months ago

FINAL EDIT: The contents manager and some of his crew came out yesterday and fixed one of the items that were rebuilt incorrectly. The manager also helped me break down and clear out the boxes that were left from the pack back. While not everything was remedied, there was really nothing for them to do by yesterday as I had already cleaned up my house. The crew was very apologetic about the state of things, and while that doesn’t make it right, people are human and do make mistakes and I do appreciate the extra time they took... read more