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Service Department at Big Star Honda
- Auto Repair
- Houston, TX
About this business
Big Star Honda’s Service Department is the best place in Houston to service your vehicle. Whether you’re in need of regular maintenance or auto repair services, our Honda-trained technicians have the experience and technology to ensure that your Honda is in perfect working condition. Big Star Honda also has an Express Service Lane with no appointment necessary!
Location details
11200 Gulf Fwy, Houston, TX, 77034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I made contact, drove considerable distance in the rain to bring this car home only to find that it was NOT as advertised. It needed body work from front to back, yet was advertised as 1 owner in like showroom new condition. I failed because I was deceived. I don't like being deceived; how about you?
Phenomenal Fast reponse
The dealership was very professional with the deal.The salesman,Trey, was very helpful in making this deal happen.They had good deals and low prices on quality vehicles.
Great salesmanship!
Great deal we got on our pre- owned Honda Civic. Sales person Trey did a great job!
I called to try and get a deal on there car since I had to ship it. The salesperson said that there prices were very competitive . I said I found it cheaper by $1500 and I was wondering if they were willing to make a deal. He said he would check. So I waited for his response and then he said the price was firm. I said ok, I guess I won't be buying from you. Have a nice day. He contacts me back asking if I purchased yet,I replied no. Then he says why don't you stop wasting your time searching everywhere and just buy the car. ... read more
Business response:
Hi Mark, We’re so sorry you did not have a good experience buying a car from us. We’d hate to leave you feeling that your time was wasted or that you didn’t receive the customer service you deserve. We’d like to speak with you about this and make it right. Please contact our Customer Service Representative: Janie at 713-948-1987.
I love my car, but it was a pretty horrible experience all-around. We were lied to over the phone and in writing about certain cars they claimed to have available on site and available for a certain price. When confronted about these lies, they openly (and unapologetically) admitted to lying to steal our business from another dealer. If I had not already wasted so much time driving out there and been short on time in general, I would certainly not have given them my business. Honestly, I've never seen such blatant dishonesty... read more
Business response:
Hello Katherine, We’re very sorry you had a frustrating experience at our dealership. We’d hate to leave you feeling that you received substandard customer service, and we’d like to speak with you about this to see what we can do to resolve it. Please contact our Customer Service Representative: Janie at 713-948-1987.
Terrible dealership. Had a credit score of 782, and they changed my APR to 5.1% of the contract, without telling or showing me.
I'll never go there again, not willing to work with us on our trade or on the price of the car we wanted. I felt like a piece of bait on the shark filled water. Very sleazy dealership, total waste of time. They tell you what you want to hear to get you in there and then not work with you.
Frequently asked questions about Service Department at Big Star Honda
How is Service Department at Big Star Honda rated?
Service Department at Big Star Honda has a 4.1 star rating with 509 reviews.
When is Service Department at Big Star Honda open?
Service Department at Big Star Honda is closed now. It will open at 7:00 a.m.
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