Serrano Hotel, A Kimpton Hotel

Tabitha C 

on Google

6 days ago

I will start be saying this is a beautiful hotel. It feels luxury when you first arrive. The service we've experienced here is fabulous. The staff are great. No notes for them. We've been staying at a lot of hotels lately. This summer is a trip around the western US and in a different hotel every two days. We've chosen mostly IHG hotels because we love many of the amenities like spaciousness, consistent beds, breakfast, and 24/7 coffee availability. None of which we experienced at Hotel Spero. The pillows are overstuffed. Th... read more

Nina m 

on Google

a week ago

Katheryn at the Spero Hotel went above and beyond to help me with lost packages last week. She was kind, patient, and incredibly proactive throughout the whole process. What could’ve been a really stressful situation ended up feeling manageable because she took the time to assist me and follow through. Her customer service was excellent, and I’m so grateful for her help. Thank you, Katheryn! 

kanas 

on Google

2 weeks ago

I had a wonderful experience at Esper Bar in Hotel Spero. The manager, was warm, attentive, and made sure everything went smoothly from start to finish. The food was excellent — fresh, flavorful, and beautifully presented, with every dish tasting just as good as it looked. It was a pleasant and memorable visit overall, and I’d happily come back. 

zain matcheswalla 

on Google

3 weeks ago

A hotel is not responsible for how the area around it falls apart over time but it can at least take steps so that guests can feel safe and don’t need to venture outside by having vending machines and room service available. The hotel has the worst problems of San Francisco visible from every window of the hotel. It would feel awful everyday to see the sights of the city and then return through the ugly streets back to our rooms. The staff do the best they can but are clearly undermanned to handle the work. Any service here ... read more