Serrano Hotel, A Kimpton Hotel

Sumeet Srivastava 

on Google

a week ago

I really like the set of hotels in this area, they revive the 1930s art deco style of hotels. This was pretty nice in that regard but a couple things gave a bad taste in my mouth. First they have 3 elevators, 2 of them were out for 3 days I was there. Then on the day I had to check out and leave at 6am to catch a 8am flight, the third one went out. I was on the 9th floor and this was a massive inconvenience. I was worried that Id miss my flight. When you have 2 elevators out, you better get on it before the last one goes out... read more

Christian Newkirk 

on Google

3 weeks ago

Would not consider this a 4-star hotel. Room was okay. No hot water in the shower was a huge let down. 

Matt Font 

on Google

a month ago

Je suis extrêmement déçu par mon séjour dans cet hôtel 4 étoiles. À notre arrivée, nous avons immédiatement constaté qu’il y avait énormément de poussière dans la chambre. Pour un établissement de cette catégorie, le niveau de propreté est tout simplement inacceptable. Nous avons signalé le problème à la réception, mais aucune solution concrète ne nous a été proposée. Aucune intervention pour nettoyer la chambre, aucun geste commercial, et surtout aucune réelle considération pour notre inconfort. Le manque d’assistance face ... read more

abhay kamath 

on Google

a month ago

had a 3 Night stay at this hotel recently. while the rooms are clean, the size is too small( I stayed in a double queen bed room). On the first day, there was no room service, even to get water we were asked to go down and take it. Breakfast has just 2-3 items and if you are a vegetarian, you won't have it. the restaurant was under renovation so we had to hunt for hotels everyday for dinner. The only good part is the location of the hotel. it's jus 5 mins from union square, and you can take buses here to visit all SFO places... read more